Earnest Reviews

4.0

70% would recommend to a friend

(168 total reviews)

Matt Palese

84% approve of CEO

68% positive business outlook

Earnest has an employee rating of 4.0 out of 5 stars, based on 168 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Earnest employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

168 reviews
2.0
11 Jan 2023

People keep leaving

Recommend
CEO approval
Business outlook

Pros

Remote first. Pay is decent, benefits are ok. Great colleagues, everyone is highly skilled. No expectation to work overtime or on weekends. Annual full company meetup.

Cons

You have to accrue PTO which includes sick days. They crack down on being gone even a few hours if you are sick. They blindside employees with PIPs here if they do not meet standards which were never clearly communicated by the managers. Leadership from Heads, GMs, VPs to C-level do not take responsibility for ineffective systems and harmful culture of scapegoating. You never know when you might fall out of favor and then you are next. The entire design and research org turned over in a year and almost all the PMs quit within months of each other. Other team members have to pick up the slack and are expected to keep up the same pace. If you can keep your head down to do your work and are ok with not being supported by your managers in the product org, then you might do ok here.

1.0
20 Aug 2015

Just say no

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free food? Some good people?

Cons

Everything about this company is a mess. No one knows how to run a company. Managers come and go, new hires come and go, objectives come and go. If I had a dollar for every time they told me to do something one way and then switched it a week later without telling anyone... Except for the numbers/underwriting departments no one has any idea what they're doing. You want a job where they clearly explain what to do? This isn't it. Help from other employees? Nah... but the employees are good at organizing themselves into cliques. I've heard the new "team lead" is the worst yet. Most passive aggressive corporate environment I've ever dealt with. And their whole website is BS. They lend to mostly white people, mostly men, and almost all making over 6 figures.

2.0
13 Feb 2024

More Bad than Good

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote-First Work Culture: -In a labor market increasingly returning to in-office (Return to Office - RTO) or adopting hybrid models, this company stands out for its commitment to a fully remote culture. This approach is progressive and highly valued, especially for those seeking flexibility and work-life balance. Competitive Compensation: -The company offers attractive pay that is above the market average in this region. This aspect is particularly commendable and contributes significantly to job satisfaction and employee retention. Supportive Team Environment: -My experience with colleagues and teams has been overwhelmingly positive. The people here are talented and cooperative, making collaborative projects enjoyable and professionally fulfilling. Emphasis on Positivity: -The company culture strongly promotes positivity. While there can be downsides to excessive positivity, as mentioned earlier, it generally contributes to a pleasant and encouraging work environment. Enjoyable Company Off-Sites: -The organization plans enjoyable company off-sites, providing valuable opportunities for team building and relaxation. These events are not only fun but also enhance camaraderie and connection among employees. Additional Note on Leadership and Financial Stability: -The executive leadership appears to be adept at financial management. The backing from a well-prioritized parent company adds to this strength. Based on observable financial metrics, the company seems to be performing well, providing a sense of security and optimism for the future.

Cons

Concerns about Direction and Performance: -The company frequently mentions its aspiration to be a "high-performing organization," yet there seems to be a lack of clear direction to achieve this. When objectives (OKRs) are not met, responsibility often shifts from management to employees, creating a blame culture rather than a constructive learning environment. Unrealistic Expectations and Workforce Management: -The company sets ambitious goals without providing adequate direction or support. When these goals are not met, the response often involves cutting bonuses and workforce, disguised as "re-organization" or efforts to build "high-performing teams." This approach undermines morale and job security. Diversity, Equity, and Inclusion (DEI) Practices: -There appears to be a focus on meeting specific DEI quotas, particularly under the new leadership. This initiative, while valuable, seems to be executed in a way that can adversely affect the work environment for individuals from certain demographics, leading to potential issues of fairness and inclusivity. Training and Development Deficiencies: -My experience with training was minimal, limited to a single session on one tool. There's an expectation to self-learn, which can be challenging, especially for those unfamiliar with the company’s product stack. Middle Management Challenges: -Middle management seems to lack effectiveness, with an inability to provide clear direction or adequately represent team needs to senior management. Their approach often felt more authoritarian than leadership-oriented, with a disconnect between positive feedback given informally and critical assessments delivered during formal reviews. The lack of intermediate performance evaluations like mid-year reviews exacerbates this issue. Culture of Toxic Positivity: -The work environment is excessively positive to the point of being counterproductive. This "toxic positivity" often masks underlying performance issues, as management tends to avoid difficult conversations by overemphasizing the positive. Company Culture and Leadership Perception: -The company culture borders on being cult-like in its treatment of senior executives, complete with affectionate nicknames and an excessive focus on pleasing these figures. This approach seems unique and excessive compared to other organizations I've encountered. Reminds me of the cliquey groups in high school.

avatar
Earnest Response
2y
Thank you for taking the time to share your detailed feedback with us. Your insights and examples are incredibly valuable in helping us understand the perspectives of our team members. We’re committed to maintaining a supportive work environment, and we genuinely appreciate your candor regarding the organizational changes and how we can continue to improve. While we love positive feedback (as you noted), we believe that direct and honest feedback is even more crucial for continuous improvement. That said, we’d kindly ask for the opportunity to clear up misunderstandings, as we believe transparency is essential. If you have a moment, please reach out to me at CPO@earnest.com. We look forward to connecting with you further. In the meantime, we’ll share your insights with our team to pinpoint ways to elevate our employee experience. Warm regards, Leanne
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