18 Nov 2024
Doneverse Response
1yThank you for taking the time to share such a detailed review.
We’re truly sorry to hear that your experience didn’t reflect the standards we aim to uphold. The points you’ve raised—around training, support systems, and communication—are not taken lightly, and they’ve been a key focus in the changes we’ve made over the past several months.
Here’s what’s changed since your tenure:
- We continue to refine and develop our market-leading training, with clearer daily schedules, detailed module guidance, and assessments to ensure every Doer knows exactly what good looks like from day one.
- We’ve introduced a resit and feedback loop system—so if someone is struggling, they’re supported with specific, actionable guidance, not left to figure it out alone.
- We’ve reinforced policies around health-related absences—including stricter enforcement of “no-contact” protocols during approved leave.
- Our Doer Loyalty Program now provides a real pathway for recognition and salary progression—because long-term investment in our team isn’t just important, it’s essential.
This review has been shared with our leadership team as part of our ongoing improvement process. Thank you again for your honesty, and we sincerely wish you all the best in your career ahead.