Doneverse Reviews

4.5

95% would recommend to a friend

(1 total review)

86% positive business outlook

Reviews by job title

1 review
1.0
18 Nov 2024
Recommend
CEO approval
Business outlook

Pros

The ability to work remotely.

Cons

Deceptive Client Promises: Management consistently over-promises to clients, claiming that Virtual Assistants (VAs) are equipped with skills they simply don’t have. The truth is, the training is woefully insufficient, and VAs are often left to figure things out on their own. As a result, employees end up scrambling to fill in the gaps, making it harder to meet client expectations. No Real Training – You Train Yourself: If you want to actually learn and develop skills, you’ll have to do it on your own. The training provided is minimal at best, and you’re left to fend for yourself. There’s little to no support from management or leadership to help you grow professionally. You basically train yourself. Inadequate Support: Support systems are a joke. When you encounter issues, the support team is either unavailable or completely uninformed. They don’t have the knowledge to help you troubleshoot effectively, leaving you to figure things out alone or waste time waiting for someone who doesn’t know any better. Unhelpful and Stressful DSLs: The Designated Support Leaders (DSLs) are often more of a burden than a help. Instead of guiding you, they add to the stress by being unresponsive, uninformed, and sometimes downright dismissive. Their lack of real leadership skills only increases frustration and confusion, making a tough job even harder. Disrespectful Work Practices – Sick Leave or ER, It Doesn’t Matter: If you file for sick leave, don’t expect to get any actual time off. Even when you’re in the emergency room or actively sick, you’ll still get calls or messages asking you to work or check in. There’s absolutely no respect for personal time or health – it’s all about pushing work onto employees, regardless of their situation.

avatar
Doneverse Response
1y
Thank you for taking the time to share such a detailed review. We’re truly sorry to hear that your experience didn’t reflect the standards we aim to uphold. The points you’ve raised—around training, support systems, and communication—are not taken lightly, and they’ve been a key focus in the changes we’ve made over the past several months. Here’s what’s changed since your tenure: - We continue to refine and develop our market-leading training, with clearer daily schedules, detailed module guidance, and assessments to ensure every Doer knows exactly what good looks like from day one. - We’ve introduced a resit and feedback loop system—so if someone is struggling, they’re supported with specific, actionable guidance, not left to figure it out alone. - We’ve reinforced policies around health-related absences—including stricter enforcement of “no-contact” protocols during approved leave. - Our Doer Loyalty Program now provides a real pathway for recognition and salary progression—because long-term investment in our team isn’t just important, it’s essential. This review has been shared with our leadership team as part of our ongoing improvement process. Thank you again for your honesty, and we sincerely wish you all the best in your career ahead.

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