General managerial ineptitude and ignorance
Mismanaged / overloaded case loads
Emphasis on customer service over case management
Overall, I was very disappointed in the way we were expected to manage the cases of the disabled individuals that we were supposed to help. The competitive advantage of Disability Group versus other disability law firms was customer service. But case loads remain very high, and while the customers get good service outwardly, the management of the case load suffers.
My personal experience was that I inherited a highly mismanaged case load. The assistant manager in charge of me was very confident in my abilities and understood that my numbers would be low. However, he was promoted and the manager that took over my case load did not spend any time trying to understand the challenges of my case load and just looked at the numbers.
When I pointed out that my case load was highly mismanaged and that I needed her to take the time to understand that, she took offense and immediately threatened my job. After two subsequent meeting conducted out of the office, she gave me a week to improve. Knowing this would be impossible, I resigned and picked up a new job.
Overall, the man who owned the company and whose name we all "signed" when we sent out letters was rarely in the office and has no idea what is going on in the daily operations. The office politics are very grade school.
If the clients who were dropped just before their trial were to file a class action lawsuit against this company they would probably win. The management of their cases would not hold up under scrutiny.
Company's like this are a waste of federal money because they just make they take on as many clients as they can, have lax screening processes, and further overload already understaffed social security offices.
There should be higher standards for disability companies such as Disability Group. They should at least make the disability process more efficient by doing a better job of screening out people who are clearly not disabled. However, the incentive structure is to take on as many clients and collect as much tax payer money as possible.
Economically this place is not efficient. And as a business, this place is not efficient.
