DFI Retail Group Reviews

3.2

44% would recommend to a friend

(751 total reviews)
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Scott Price

69% approve of CEO

43% positive business outlook

DFI Retail Group has an employee rating of 3.2 out of 5 stars, based on 751 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DFI Retail Group employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

751 reviews
1.0
16 Jan 2019

Toxic culture with lousy senior management team

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

At least there is aws.

Cons

HR lacks integrity and professionalism. Judgemental to the core. No confidential information goes protected in HR. If you want the whole world to know a secret, tell HR and the PAs there. They will do the job for you. The new HR team is no better. Too eager to please the new CEO so if something is unfair and to the CEO’s advantage and liking, expect it to continue to be unfair. The most toxic and unprofessional HR of the century. Management and staff there are outdated. Lots of paperwork and unnecessary rework. Management is too out of touch and not IT savvy to understand technology and processes. Let alone handle systems to improve the infrastructure. If anything goes wrong, it is always other people at fault other than their poor management and ignorance. People are cleaning up the mess they created themselves everyday, and refusing to accept new ideas. Irrelevant people pushing relevant people out of the door and faulting them for being relevant. In order to get basic work done, you have to beg people to do their own job so you can do yours. Best part is management allows this kind of working culture even though several feedback and incidences are reported. Management even tells staff to accept the toxic working culture because all they think of is revenue over people, quantity over quality. So if you don’t need to be respected as a decent human, this is the place for you. People working there are selfish and only care about their own rice bowls. If killing is not illegal, they will do so in order to save their own skin. Lots of backstabbing and politics. Join at your risk unless you can act like the bullies and be a bigger bully than them. If not, you have to take in all the nonsenses and let them step on you. And one thing, make sure people don’t shove work to you. Expecting your direct report to help you is useless because they are too busy saving their own skin rather than care about the welfare of their own staff. Management are too full of themselves and micromanage you to death. HK and SG offices have the worse lot of people. CEO has personal chauffeur. Company pays for big car and personal chauffeur but on the other hand talks about cost savings. Management takes compulsory money from working level to pay for D&D but management goes for free. Office seating is open concept. Even CEO in HK and SG do not have an office. They sit in open cubicles. Reason given is to encourage open communication of all levels. Don’t be deceived when they tell you their cubicle is always opened. When staff approached them in the open cubicle to have a discussion, they feel their authority is being challenged. Culture is still very hierarchy. If they feel your level is too Low for them, good luck to you for trying to get your discussion across. The open concept is just another excuse to make it easier for them to peep into employees screens and then judge them if they are really doing their jobs or not. Seats are so cramped you can’t even push a chair in. You have to carry it over the table to put the chair in. Probation is 6 months and notice period is 3 months starting from the lowest tier executive level and above. Think thrice before signing the employment contract. It’s a 5.5 days work week just that they condense the working hours within 5 work days by extending the working hours per day. Squeezing every second and minutes they can. If not they shove more work to you if they feel you don’t look loaded. Anyway, HR is there to peep into your screen to make up stories whether they feel you are working or not. Seriously.

1.0
7 Jun 2018

Don't Waste Your Time Here

Recommend
CEO approval
Business outlook

Pros

- 10% Discount at Giant, Cold Storage and Guardian, capped at $100 - GP Consultation; No Dental Coverage. - People tend to leave on time. Just make sure they don't shove work on you. - I can't think if anything more. Really.

Cons

TLDR - If you have a choice, don't even think about it. The compensation is always low and don't get lulled in by false promise of progression or future compensation - it will never happen. Let's face it, traditional retail is a dying business. It doesn't help if it is a top down family owned business where not the best is put in charge but the well connected. Don't get expected to get rewarded because you bring in actual revenue because senior management will just bring in their acquaintances from entirely unrelated industry and mess things up for the sake of making sure results are not the consequence of predecessor's effort. To bring my point across, previous CEO lasted 2.5 years, was from Jardine Motors UK and forcefully asked for resignation for more than half of the local directors in the name of cost prudence. Of course, in the course of next year, expatriates are brought in to "revitalise" the company. Expatriates who have little or no experience neither in retail nor leadership. Right, so as a rank and file, surely those are distance concerns right? Well, the inexperienced leadership team will then again do what has failed before without any real sustainable change to counter the clear and present threat of online retail. And remember, with widespread firing of senior and middle management - priorities are always shifting. There is no real direction (but you do get lots of memos and make pretend employees engagement bs that detracts one from doing real work). Consultancy firms has been hired in to advice what the management should be hired to do - with little effect and huge billables. The workable ideas in investing in people (there's little external training because there's no budget!) and IT infrastructure has long been brought up by own employees. Management prefers the same advice from ivy league pedigrees than own staffs. Probably because the employees are paid far too poorly to trust their advice. As a springboard? Nope. With an insane attrition rate, don't expect your colleagues and bosses to give you good guidance as well. Low pay, no real learning, no progression and no clear plan. Why waste your time?

1.0
18 Jul 2023

DO NOT JOIN

Recommend
CEO approval
Business outlook

Pros

Zero. Nothing. Nada. Do not join.

Cons

Too many to name. For starters, processes are all very manual and there is no clear direction. So what if there is a 10% staff discount. Only cheapskates and aunties and uncles will like this benefit of working here. Anyway most of the people who work here are all really uncles and aunties. Mismatched culture if you are not used to working with much older people. Can also be a culture shock. Weird mindset all work like robot no aspirations just work because stable job or have worked for >5-10 years in this company. Managers make you come early but whoever has worked there long enough can come anytime and slowly stroll into work. Make you attend back to back meetings with no agenda at all, very meaningless. End up complain cannot finish the work then have to bring home and do. OT culture is very high here. Team always OT for god knows what reason. Don’t know is it to really clear and do work or just go gossip. Nothing better to do. When you resign have to give 3 months notice even if you’re just a normal employee and not a managerial position. Which future employer will wait for you 3 months. Zero stars to everything. If can rate negative I would. Do not believe the 3.2 star rating you see. More like a negative. If youre thinking on planning to join this company, please don’t. You will waste your life and time away here. All in all, join at your own risk. Best NOT TO JOIN AT ALL.

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Glassdoor has 839 DFI Retail Group reviews submitted anonymously by DFI Retail Group employees. Read employee reviews and ratings on Glassdoor to decide if DFI Retail Group is right for you.