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Crystal Cruises

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Crystal Cruises Reviews

3.5

53% would recommend to a friend

(130 total reviews)
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Tom Wolber

51% approve of CEO

17% positive business outlook

Crystal Cruises has an employee rating of 3.5 out of 5 stars, based on 130 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crystal Cruises employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

130 reviews
1.0
23 Jun 2016
Recommend
CEO approval
Business outlook

Pros

There are no longer any good reasons to work at Crystal Cruises

Cons

Used to be a good place to work: felt like family, there was not a lot of staff turnover. The current CEO was named and brokered a sale between parent companies, from NYK to Genting. This initially felt like a positive direction as the company, after having been stagnating for years, was now backed by a parent company who was going to invest and help them grow. There were quite a few announcements of expansion very quickly. Change is always difficult, especially for people who have been in a status quo mode for years. A good leader would usher the team through the changes. Unfortunately, the new CEO is an elitist, condescending tyrant towards the tenured employees. The newly hired Friends of Edie are probably quite happy working at Crystal in Miami since most of them were hired in at positions a step or several steps above their capabilities. For those old school people still working there: leave while you can, she is moving the company to Florida even though she claims she isn't and won't be inviting you to join. The pay is terrible and what used to be a decent cruise benefit to employees now is equally terrible: most clerical staff can barely afford to travel to the ship so cannot take advantage of sailing on vacations.

2.0
1 Mar 2016

Good name - and that's it. Liar CEO

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits, few honest people or coworkers

Cons

Outrageously low salary, untrustworthy senior management and CEO.. We were recently purchased by a new company (Genting) and obvious negative changes have been seen. Bunch of new VPs and Managers were introduced with absolutely no proper training or knowledge of the product. New management are a bunch of rude jerks with no manners. They demand things and will hand off as much of their own responsibilities to current/old employees who are so overworked, that work has become a nightmare. Rarely is any appreciation or gratitude shown anymore. CEO is a liar who says one thing and then changes. You can tell she is only lead by money symbols and could care less about her lower employees. Basic salary for normal employee starts somewhere around 30k/year. Managers are somewhere 40-45K. Company seems to forget that it's located in LA. I can barely feed my family and children but this female CEO struts around like she doesn't have a care in the world. Company is expanding and buying new products constantly worth millions and millions of dollars but can't give it's 150-200 employees slight pay increases so we can live above the poverty line. I work at Crystal and have to be on food stamps while new executives walk in here like they own us. Sickening and disappointing. This I used to be a nice place to work. Even if money wasn't up to par, at least the people were nice and stress-free.

1.0
21 Mar 2016
Recommend
CEO approval
Business outlook

Pros

There are absolutely no pros.

Cons

1. The head woman in HR is a true nightmarish and disgusting person. I've never been around someone who, even when offering me the job, showed complete obvious blatant distaste for me. 2. The pay was absurdly low, much lower than even standard Hollywood agency salaries, which is saying a lot. 3. The work environment (mostly due to the staff) is surprisingly sterile, offputting, and unwelcoming. 4. The work is mundane, super easy, and I was advised to work more slowly and admonished for getting my work done too quickly and efficiently. I could go on and on about this company, but if I got into too much detail my identity would be obvious and I don't trust the HR department not to try to start something. I guess in summary: I have worked many jobs throughout and post-school and this is the only where I wasn't appreciated and constantly uncomfortable with both the environment and coworkers, and would strongly advise against accepting a job with Crystal Cruises - even if you are in dire need of money or employment.

Viewing 1 - 3 of 130 Reviews

Glassdoor has 186 Crystal Cruises reviews submitted anonymously by Crystal Cruises employees. Read employee reviews and ratings on Glassdoor to decide if Crystal Cruises is right for you.