Credit Acceptance Reviews

4.1

70% would recommend to a friend

(867 total reviews)

Vinayak Hegde

69% approve of CEO

70% positive business outlook

Credit Acceptance has an employee rating of 4.1 out of 5 stars, based on 867 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

867 reviews
1.0
31 Oct 2016
Recommend
CEO approval
Business outlook

Pros

1. Good Base Salary 2. Company Phone 3. Company laptop 4. In some markets you can’t go wrong 5. Lots of freedom (it’s outside sales)

Cons

1. Their CRM is terrible 2. Rigid sales structure 3. Slow bureaucratic process for anything to happen 4. Some markets are hopeless; the product is just not competitive there 5. Management’s inability to admit #4 6. Management’s inability to even attempt to take action (aside from re-staffing) about #4 7. Way too many surveys that you are obligated to take and give high marks on 8. Rampant turn over. My boss said the average MAM lasts less than one year. 9. So much of the job depends on your supervisor 10. They will fire you the day you put in your 2-weeks’ notice 11. In my case they screwed up everything they possibly could have with the final paychecks

1.0
11 Jan 2024

Extremely Toxic Leadership

Recommend
CEO approval
Business outlook

Pros

401k match, solid bonus structure

Cons

This is the most malicious, underhanded, dishonest, righteous, micromanaging, closed leadership I've ever worked with, and it's largely driven by the Head of Product and the so-called truth he spews on a daily basis. Nobody can think or breathe in any meetings he attends as he is never quiet. And should anyone have the courage to speak up and share their own ideas, they will likely get berated in front of the crowd (and no longer have a job if they continue to share any ideas that don't match his exactly). He has somehow created such fear around him that nobody will speak the truth about him for fear of retaliation. He turns people against each other and has led to numerous people leaving of their own "choice" or otherwise.

1.0
8 Aug 2019
Recommend
CEO approval
Business outlook

Pros

If you enjoy selling a predatory lending program that rewards you and your dealers for marking up the sale price and inflating the trim level while charging high interest rates on long term contracts then this is the place for you!

Cons

Never worked for a company in my life before that enjoys firing employees the way CAC does...yes they really do enjoy it! If you dont do this you'll be fired...if you don't do that you'll be fired...this message was delivered to our team during weekly conference calls, email or district meetings. Honestly, the drum beat never stopped. Micromanagement through the in-house CRM is extreme. Believe the reviews that the company tells its employees to list CAC as a great place to work in its surveys or there will be hell to be paid. CAC will come after you legally with the 2 yr non-compete you are required to sign. More boots on the ground is the mentality when it comes to its sales force. They state its an uncapped commission, but what good does that do if your market is so small that you can't make a decent commission. Turn over has always been a problem, but apparently its gotten even worse.

Viewing 1 - 3 of 867 Reviews

Glassdoor has 905 Credit Acceptance reviews submitted anonymously by Credit Acceptance employees. Read employee reviews and ratings on Glassdoor to decide if Credit Acceptance is right for you.