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Copytalk Business Services

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Copytalk Business Services reviews about "incentive"

59% positive business outlook

Reviews by job title

10 reviews
4.0
4 Dec 2019

Flexible hours

Recommend
CEO approval
Business outlook

Pros

Really flexible hours, incentive to do better (type faster and more accurately = more pay)

Cons

Sometimes very frustrating due to the quality of voice recordings that you get. Can also be too repetitive and you sit down the entire time.

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Copytalk Business Services Response
6y
Thank you for your honest feedback and for be willing to recommend us to others! We are so pleased to see that you enjoyed our unparalleled scheduling flexibility and the production-based compensation model during your time in the Tallahassee office. This job isn't for everyone, so we totally hear you on the audio quality on certain calls being rough and that a sedentary job can be taxing in its own way! We try to do what we can to counteract that whenever possible! We offer the ability to take breaks as you go so that everyone has chances to stretch, walk away from their screens, get food, etc. We also follow up with customers when they seem to consistently submit poor quality jobs, because that affects our ability to process them and therefore the product they get back. Thank you again for the great feedback! We wish you a happy holiday season and a fantastic 2020!
1.0
16 May 2018

Scribe

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You can work when you want, as long as you complete your hours for the day. Great scheduling concept for students. However, this is literally the only pro.

Cons

Outdated/overused and extremely uncomfortable furniture. If they expect you to knock out your hours in full every day without getting up to move or stretch or rest, you think they would at least provide a comfortable, ergonomic and supportive desk environment. The supervisors care about themselves and their necks are on the line so if you’re slipping by even just a little bit they will be on your butt to give you “reminders”. You can’t miss more than 15 minutes of work in a week, or else you have to come for 30 more minutes and make those missing 15 up. If you are a student with many responsibilities, this job is not recommended for you because they are extremely unforgiving about schedule adherence. You cannot get up out of your chair even to use the bathroom because you must log out (clock out) and the system will not let you clock back in for 32 minutes. Now they say they do this to allow for breaks, but if you work a three hour shift of fatiguing and mind numbingly repetitive work and take 3 breaks, that 3 hours at the office just became 4.5 hours. Doing more than 5 hours in one sitting is a great way to lose your sanity. And seriously...come up with a new bathroom policy for Christ’s sake. The employees are people, not machines. If the company wanted machines for their work they might as well have hired Siri or some other AI that transcribes. The pay is horribly low for the level of work and the “incentives” are not easy to meet every single pay period. Your fingers will hate you by the time your shift is done. By its nature, the work is incredibly isolating and the constant clicks of keyboards will also drive you slightly insane. There is absolutely no advancement, except for a QA position which gets paid slightly higher. I’ve worked at fast food places that are much more humane than this company in their policies.

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Copytalk Business Services Response
7y
Thank you for your honest feedback. We're very sorry to hear that your time at Copytalk Business Services was a negative experience for you. Let's address some of the issues you laid out. - Uncomfortable furniture: The Gainesville office tested out several chair models and picked the best option, and we have since replaced many of our oudated chairs with that. We are also now providing more height-adjusting options for desks across offices. - Scheduling rules: As you mentioned, you can work whenever you want, as long as you complete your hours for the day. Our scheduling flexibility is hard to beat, but we do have a Turn Around Time that we have to consider. We count on everyone to work the hours that they scheduled themselves so that we can get the dictations back to our customers on time. - Break policy: There is leniency with that break policy and each Operations Supervisor can use their discretion to override it on a case by case basis. - Advancement opportunities: All members of management across offices started out as entry-level scribes. We always pull from our existing staff for promotions. As you mentioned, QAs are the first promotional option, but then there are keyholding positions, Operations Supervisor positions, and finally Operations Manager positions. We are currently working to expand those opportunities to include internships with the corporate office as well.
4.0
26 Jan 2019

Flexible hours but poor pay

Recommend
CEO approval
Business outlook

Pros

Flexible hours are the biggest benefit as a college student. The incentives they provide are also nice if you are able to hit any.

Cons

Very difficult to work many hours as the job gets very monotonous.

5.0
7 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Great work environment; offers incentives for extra work like food or bonuses Flexible scheduling Easy to request time off

Cons

Breaks only come in half hour time slots minimum

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Copytalk Business Services Response
6y
Thanks for your honest feedback and the time you spent with us as in your QA capacity. We're so thrilled that you enjoyed our office culture and the freedom to make your own schedule, and we wish you the best in your current and future endeavors. Thanks again!
2.0
26 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Flexible scheduling as long as they aren't too busy or too slow. Easy work. Only requires the ability to type, listen and sit still. Incentives allow you to occasionally make extra.

Cons

Despite putting on a caring face, they really don't care for any employees outside of a long-standing clique. The bosses sit in isolated corners and rooms, while everyone else must sit in rows together. Even during new outbreaks, there's nothing separating you from your peers, and even if the building is nearly empty, people will come sit right next to you. You're close enough that you can smell your coworkers' breath. Due to a high turn over, aggressive hiring, low requirements and incentives to work in-office, it's always crowded by a roulette of strange faces pulled off the street. Get ready to sit next to people who have no personal tact or common decency.

5.0
2 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, great performance-based compensation with lots of seasonal pay incentives, clean and quiet working environment, casual dress code

Cons

Not ideal for those seeking work centered around social interaction or collaboration or for anyone with a typing speed of less than 40 wpm and/or below-average English comprehension and grammar skills.

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Copytalk Business Services Response
5y
Thank you for your honest and helpful feedback. We love hearing that you are enjoying our unparalleled scheduling flexibility, casual dress code and the work environment in our Gainesville office. We love having scribes like you on our team! Thank you for recommending us to anyone who is looking for part-time work. You are correct that this is a skilled, production-based position so it doesn't exactly lend itself to much social interaction. We do our best to provide outlets for this in each office by hosting a variety of social events and activities. With the pandemic, we have moved these events online to provide a safer outlet to get to know your coworkers. Thank you again for the feedback and for being a valuable part of our team!
3.0
17 Jun 2020

Scribe

Recommend
CEO approval
Business outlook

Pros

Easy to get hired and a lot of flexibility around your schedule, management genuinely cares about each employee and there are also added incentives from time to time that increase your hourly salary.

Cons

There is a 16 hr/week minimum you must work which can be a lot to handle if you're a student and the job requires a lot of concentration and can be very frustrating/challenging on some days.

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Copytalk Business Services Response
6y
Thank you for your honest feedback. We're so thrilled that you are enjoying our unparalleled scheduling flexibility as well as our friendly management staff and pay incentives! Each office endeavors to create a fun, relaxed office culture as well as offering any benefit within our reach for our teams. You are correct in that our minimum required 16 hours can be tough depending on a student's course load, so this job is not for everyone. Thank you again for the review. We hope that things are going well for you this year. We're thankful to have wonderful scribes like you on our team!
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