Connexion Point Reviews

• Most of the leadership doesn’t care at all. When I say leadership speaking mostly about director up to executive level. I have never met a group that only care about their own interests as much as the group that leads cXp. They lost their COO who knew what was going on with the company and had a personal stake in the employees and the mission. They instead replaced him with someone who already has her hand in every cookie jar of the company and continues her power grab, destroying anyone and everyone in her way if she is in control. The CEO doesn’t know his own company, he sits in his office with a veil of ignorance and doesn’t even know what is going on. A floor supervisor most days seems to have more awareness than he does, which is unfortunate because he is a nice person. The CFO is another shining example of a failure in his position. The finance department has a group of under qualified what appears overpaid employees who don’t know how to keep track of the finances. When all I hear from other employees is whispers about how the company is in near financial ruins and they are constantly cutting pennies and nickle and diming everything it seems clear there is a failure somewhere. • The tech department in the company is hit or miss. They have great people, but they are a group without a mission. Or rather a mission on a road that has no real end goal. A year or two ago the company spent large sums of money beefing up their tech group for some special release that never ended up happening and just was another waste of money and poor decision on the behalf of the leadership. They have constant changeover and new people all the time. • HR is another one that is good or bad, depending on the day and the person you can talk to. They recently lost their long term HR director, the new one seems nice but didn’t have enough interaction to judge. But the HR department is another example of a power grab by the leadership. They never let HR do what it needs to in the interest of the company and maintaining professionalism. Which is why I am sure they forced out the HR director. • Operations is the heart and soul of the company in the sense that that is where all the revenue comes from. cXp is a seasonal medicare enrollment company so they have extreme ramp up in the summer and extreme decline right around the end to beginning of the year. Unfortunately, this is the nature of the business and employees are well informed when they are hired that this is a seasonal and temporary job, and there is no guarantee beyond that. So all the reviews that complain about that are true, but they are also well informed before starting. Other than the high turnover rates it is a normal call center job taking calls and making enrollments. You are higher compensated if you have your health insurance license, but the company will also help you obtain if you do wish too. • Training… this in my opinion is the easily worst part of cXp and its biggest liability and expense. This department has been one of the biggest weaknesses of the company for the length of my tenure. They feed into the largest portion of the companies attrition. They continue to bring in trainers who have a proven track record of failing and question why they fail again. Rather than fix the problem they are stuck in a land of dreams and mediocrity. • Nearly all that is in the other reviews is correct. cXp started out as a great place with a lot of opportunity for growth and expansion. Sadly once they started making the Inc. 500 and had increasing success and growth they lost their identity and only were concerned about the bottom line. I understand that it is a business and money making is the venture. But when you take employees and treat them like nothing but a number on a page, when you are selling people selling goods. You are setting yourself up for failure and that is where the company is headed and it doesn’t look like it will be long. There has been a mass exodus of the high ranked people in the company. In the past few months alone they have lost numerous important figures within the company.