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      Community Fibre

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      Community Fibre Reviews

      3.5

      59% would recommend to a friend

      (148 total reviews)

      Graeme Oxby

      67% approve of CEO

      52% positive business outlook

      Ratings by category

      3.7

      Diversity and inclusion

      3.6

      Work/Life balance

      3.3

      Culture and values

      3.3

      Compensation and benefits

      3.1

      Senior management

      2.8

      Career opportunities

      Community Fibre has an employee rating of 3.5 out of 5 stars, based on 148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Fibre employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      148 reviews
      2.0
      14 Jul 2022

      Toxic poorly managed team with not much planning or personal development

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Some good discounts on electronics at Apple etc. Good communication with CEO who had weekly meetings to explain company

      Cons

      Team was toxic mostly because of two people who were senior and could do no wrong in eyes of department manager who had no clue how to manage people and no control over team, not even pulling up people for bad language or verbally abusing staff in open meetings. Seems this isn't unique to our department heard similar things from other groups, company has really high turnover of staff and doesn't have a lot of process on anything.

      avatar
      Community Fibre Response
      3y
      Hello there, Thank you for taking the time to complete the Glassdoor review. We’re very sorry to hear your experience was different to what we would have hoped. However, please be assured we go above and beyond to promote a healthy work environment for everyone at CFL and there is a no tolerance for toxicity or abuse of any kind. As and when issues such as this may occur we highly encourage employees to have open conversations with their managers or appropriate team executive leader. Our People Team work hand in hand to support through any issues and coach the leaders where necessary. Wishing you all the best in your career.
      1.0
      25 Jan 2022

      Put up and shut up environment

      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      Working from home full time

      Cons

      I am at a loss for words for this company. Don't listen to the whole "we listen to your feedback". I asked the trainer if we were getting one to one feedback and I was met with aggression and job threats. I asked HR to step in and they were very defensive and deflected the issue back to me.

      1.0
      2 Dec 2022

      Useless

      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent pay compared to other companies in a customer service capacity

      Cons

      The company is absolutely useless. Installations never go right, we are given no tools to actually assist a customer and inter department communication is a joke. Managers can't help you. Systems are awful since binning zendesk. Complete waste of energy working for this company.

      avatar
      Community Fibre Response
      3y
      Hi there, Thank you for taking the time to leave some feedback. CFL’s no.1 aim is to put our colleagues and customers first, and best believe we’re always striving to improve. In 2022 Customer Service underwent a massive ‘make over’ in terms of management, processes, systems(to name a few) which stemmed from not only trial and error but also the feedback we received directly from the team, to which we take very seriously. Of course we know things don’t get fixed overnight but we do believe we’re on the right track. May I encourage you to speak to your manager if you have any further concerns. Also, If you don’t feel that is an option, please speak to a member of The People Team and they will be able to guide you. We really do want all employees to be happy in their roles.
      Viewing 1 - 3 of 148 Reviews
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      ReviewsCommunity Fibre reviews

      Glassdoor has 156 Community Fibre reviews submitted anonymously by Community Fibre employees. Read employee reviews and ratings on Glassdoor to decide if Community Fibre is right for you.