Cold Stone Creamery Reviews

Management This was by far the most un professional work environment I ever had. To start, they forced me to make a training wage for 3 months. 3! Which is illegal in California if you already have experience making and working with icecream which I did. When they DID finally give me my "raise" they didnt pay even a quarter of my retro pay. My boss was extremely sexist, often making comments about how I was hired for my smile and appearance and would tell me to smile after yelling at me over something insignificant. There were times when the owner and his wife both called me stupid for not understanding a piece of training they were giving me. They spoke this way only to the women. Often offering raises and more responsibility to new male employees before the girls. Cleanliness. They soak their dishes in regular run of the mill bleach, the dishes sit on rust, they get bugs every summer and even use bug spray in the back (while ingredients and food is still out). They dont enforce their employees washing their hands. Most of the blenders are covered in old grimy icecream that wasnt cleaned well enough over the YEARS. Work I worked 5 days a week, a almost entirely by myself. I was responsible for making icecream, making cakes, frosting cakes, attending to customer,s making waffles, and processing the massive and very heavy shipments that arrived every Monday. No help was ever offered or given if asked. I often injured myself on the job. The time I did injur myself on the job, my boss yelled at me for hurting myself and complained that he couldn't get coverage and that he was going to write me up for needing to leave work early. I ended up needing to see a doctor from nearly breaking my finger and he refused to pay for it. I never ever got breaks. They didnt enforce breaks unless I was working for more than 7 hours which most of their employees dont get scheduled more than 6. They would complain if i needed to sit down after lifting heavy boxes of sweet cream or take any of my 10 minute breaks. Schedules were always put out the day before the next work week and they never sent them in as pictures. Employees had to physically go to the store and take a picture every Sunday to know their schedule. Speaking of scheduling, they refused to train anyone else on how to make or frost cakes so I never had any one cover me if I got sick and often would work through even the nastiest colds for fear of being written up, which they always did if I missed work. I had an emergency situation where I had gotten a serious concussion off the job. I notified my boss that I couldn't come in, and he docked my pay and my hours for two weeks in retaliation when I couldn't come in. They made us reuse gloves they were so cheap, and we often served cakes that were freezer burned and other items that passed their expiration dates. If there wasnt visible mold they always made us serve the food. They switched out their fruit like once a week. It was absolutely disgusting. And the waffle cones (made fresh every day) were often stored in a big plastic bin and served the upcoming days. Worst job I ever had. After putting my two weeks in, they tried to force me to leave early and noted that "it [was] an inconvenience to train my replacement while I was still present and working there"

-IT'S COLD- Sometimes in the winter, it gets so cold that the ice cream becomes very, very difficult to scoop. I actually snapped a metal spade trying to scoop Coffee ice cream once...whoops! Also, it's FREEZING in the freezers where we store our products (obviously) but it sucks when you have to clean off the shelves in there...brrr! - SINGING - MOST of the time, singing for tips is really fun, but sometimes it can get, well, tiresome. ESPECIALLY when you're working on a busy weekend and it seems like people are continuously requesting songs.