Centerstone Reviews

3.3

53% would recommend to a friend

(807 total reviews)

David C. Guth, Jr.

70% approve of CEO

53% positive business outlook

Centerstone has an employee rating of 3.3 out of 5 stars, based on 807 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Centerstone employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

807 reviews
2.0
24 Jan 2015
Recommend
CEO approval
Business outlook

Pros

The opportunity to get licensure supervision and experience. I care deeply about my clients, and work with a staff that does too.

Cons

I have been working as a master's level mental health therapist for Centerstone for over 3 years. I make $28,000 a year, after taxes take home pay is about $26,000. I was making more money working hourly jobs BEFORE I started working in the counseling field. I did not go through 7 years of college, spend over $100,000 on college, to make only $11,000 more a year than I would working at full time flipping burgers at McDonald's. I know for a fact there are staff who are working in positions that require a master's degree who are on food stamps. I personally am on "income based" repayment plans for my student loans, which I would *literally* never be able to pay off if work here the rest of my life. Also something that doesn't get mentioned often is the disparity between pay/treatment among staff. Not too long ago I asked my supervisor for a raise... and... they ... laughed. I know for a fact that even though I have a Master's degree, I make about $12,000 a year dollars less than the nurses who have bachelor's degrees (who don't earn direct income for the company like therapists do). Not to mention the yearly banquet dinner for medication providers and nurses that Centerstone pays for, I have heard first hand accounts about the "very thick steaks and really expensive wines" that are served at these events. No such thing is ever offered to therapists or case managers. At the clinics, therapists are expected to be not only an outstanding clinician but also documentation writers, all the while being responsible for a caseload of around 200 clients. I do not think this is ethical nor is it a good business practice. You are held personally accountable if your clients don't show up, and we get a lot of people that do not keep appointments, because the population we serve is primarily low income, and they have a lot of significant life stressors and barriers. I have no hope of getting the monthly bonus (about $200) if I don't get enough client hours each month. We are frequently threatened that our EARNED pay time off will not be approved if we don't meet our client numbers. There is also no company-wide policy for clients that repeatedly no show or cancel their appointments last minute; each clinic is left to figure it out on their own.There are many other problems staff enounters on a daily basis, since there is no policy on what staff and and can't do for clients who are applying for disability,different offices and providers often have conflicting policies. Most master's level therapists (vocational rehibilitation counselors are an exception) are never trained to to determine if someone is disabled or not, yet I know of instances where untrained therapists are expected to complete paperwork as if they had been trained in this area. This is unethical and borderline fraudulant.

5.0
13 Mar 2017
Recommend
CEO approval
Business outlook

Pros

Centerstone is quickly becoming the top, non-profit behavioral health company in the nation. The services delivered by Centerstone clinicians are better than those of any company I've worked for or interacted with. If you have a strong desire to help people improve their lives, you are a good fit for Centerstone. I've been in several different roles for the company. Management truly cares for both employees and clients. Tons of opportunities in different types of work throughout TN and the other states where Centerstone has offices. A company on the rise for sure. I am still here for this and many other reasons. It is a company you feel good working for - it feels great.

Cons

Working for a non-profit healthcare company can mean having to adapt quickly to changes made to the healthcare system at the state and federal level. If you are quick on your feet and comfortable with minor to moderate changes to service delivery, you will do very well at Centerstone.

avatar
Centerstone Response
8y
Thank you for your feedback. We appreciate your input and are happy to hear you are enjoying your experience at Centerstone. If you have anything further to share, please email feedback@centerstone.org. Thank you for helping to deliver care that changes people’s lives.
1.0
11 Oct 2018
Recommend
CEO approval
Business outlook

Pros

Clients. Some co-workers. Benefits (retirement very poor due to low wages). But the CEO has a plane!

Cons

1) No work life balance. 2). Couldn’t pay my bills, but helped others (clients) pay their bills. 3). Limited skilled supervision 4). Supervisors are pressured by government contracts/grants. 5). Interventions are determined by grants, not according to clinical discretion nor what the client needs. 6). Concurrent documentation doesn’t allow for real rapport nor therapeuic relationships. 7). Nobody is paid their worth. But the CEO has a personal plane. (Non-profit?) 8). “Community based care” means not partnering with other organizations to share resources. 9) New, excited, and young professionals are scooped up early in their time at Centerstone due to enthusiasm and “promise.” This leads to burn out, compassion fatigue, and high turnover. It’s not because they like you. You’ll regret it.

avatar
Centerstone Response
7y
Thank you for taking the time to provide feedback. We’d like to know even more about your experience here and how we can improve. Please email us at feedback@centerstone.org.
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Glassdoor has 846 Centerstone reviews submitted anonymously by Centerstone employees. Read employee reviews and ratings on Glassdoor to decide if Centerstone is right for you.