Carestream Health Reviews

3.4

52% would recommend to a friend

(564 total reviews)
avatar

Todd Clegg

48% approve of CEO

27% positive business outlook

Carestream Health has an employee rating of 3.4 out of 5 stars, based on 564 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Carestream Health employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

564 reviews
1.0
17 Mar 2015

Carestream: Where Careers Go To Die.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Carestream. A company that once had so much potential, so much opportunity, is continuing its long painful decline into non-existence. There really isn’t much positive to talk about here. The paychecks still clear, the benefits are ok and the parking lot is full of empty spaces. Other than that, there really isn’t much to point to as a reason to stay here or come here.

Cons

Here, we could write a novel or at least a business school case study on how not to run a business, beginning first with leadership. Imagine a ship with a good crew, solid engines, and a decent hull. Now imagine that ship going around in circles. No direction. No leadership. No vision. No strategy. That is Carestream. The blame clearly begins with leadership at the most senior levels. Since the purchase from Kodak, the organization hasn’t had any kind of significant growth. There was the big initial push to grow the business to 20 billion dollars, but without a vision and a plan, this initial enthusiasm quickly quieted. Recently, there was a misguided effort to build a strategy based on competencies. After millions of dollars and the departure of a number of well respected leaders, this debacle was finally mercifully ended. The lack of leadership permeates the organization, nowhere more so than our wonderful HR organization. Here, HR stands for Horribly Repressive. Right now, we are undergoing our annual re-enactment of the movie “The Purge”. This is the where we conduct calibration sessions to identify who gets what rating. See, at Carestream, you could achieve all of your goals and still be rated one of the lowest ratings. Then, you will either get partial or no bonus. Plus, now you are one foot out the door and another on a banana peel. As a result of this discredited and Machiavellian method, over 5000 people have exited the organization either voluntarily or involuntarily over the last 8 years. Good people. Talented people. Pretty impressive for a 7500 person company. HR is led by a Chief Human Resources Officer with zero HR experience. None. She doesn’t know solid HR talent and treats her people (and everyone else) terribly. As the result, the best and brightest have left in droves. Walk by her office and you can hear her screaming at some poor unlucky soul. People who come into HR quickly assess the situation and the culture and quickly make the decision to leave. Everyone here knows if you have a problem or concern talk to your spouse, friends, neighbors, pastor, just don’t talk to HR. Otherwise you will be on the outside looking in. Our IT organization has been beaten up pretty bad on Glassdoor, but all the reviews are accurate. After all, we are using Lotus Notes. Who uses Lotus Notes? Our culture. You have read about it in the previous reviews. They don’t do it justice. It is torture. Each Sunday you will feel this overwhelming dread about coming to work. You will lose sleep and when Monday comes around you will feel miserable, like a part of you just died. Every week. Week after week. The culture is well known in the area and one of the major reasons people don’t want to work here. People are unhappy. People are threatened with their job on a daily basis. People are afraid to express their views, otherwise they will be part of the 5000 no longer here. Backstabbing, politics and gossip are the rule of the day. This is a culture where the disillusioned and the disenfranchised are led by the dysfunctional and despotic. Lots of D letter words there. Here is another that best describes our culture: Dystopian. I could continue to paint the picture for you, but this should be enough to illustrate what it is like here. Of course, you can always accept a position here and see for yourself. If you do, be sure to stop by. I’ll be the talking to a headhunter or one counting my days to retirement. Come to think of it, that is most of us.

1.0
9 Mar 2016

RUN! Leave before they suck all the life out of you!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Coworkers were nice, but so riddled with fear of losing their jobs they would never speak up to make positive change. The CEO once served me ice cream in the cafeteria for a fund raiser.

Cons

Complete lack of respect for employees. We were treated like a warm body, easily replaced and without much consideration. They like to hire from the outside instead of developing existing capable employees. So many very talented people stuck in dead end jobs, their only crime - not being a part of the "good ole boy" system. As so many people have mentioned, the performance review system is RIDICULOUS! How can you meet all of your personal goals for the year and still be considered a "low performer". How can you work be judged by a mysterious group of your "peers" and not your actual manager who has direct knowledge of your abilities? When I tried to voice my issues with HR, the representative told me that I had no room to complain, she actually had it WORSE than me! I was given no direction, coaching, suggestions or feedback - basically sent back to do my job and be grateful for my paycheck. If you're even considering the possibility of working here, I highly suggest you read through the YEARS of reviews posted. It's not getting any better...

1.0
15 Aug 2014

The Emperor fiddles, while Rome is burning.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You are on this website either because you are applying for a position at Carestream or you are an employee wondering if your experiences are the same as others. It’s always good to know what you are walking into. In this case, the news is not positive. As for others experiences, the numerous negative reviews on this site probably answer that question. Glassdoor asks for some pros to working at Carestream. Unfortunately, there aren’t too many Compensation and Benefits: Competitive for the Rochester area; for the industry and other areas outside Western New York, not so much. Here is the catch with Carestream Rochester, once you are in, you are stuck. Xerox isn’t hiring, B&L moved to New Jersey, Kodak is still losing hundreds of millions of dollars annually, and Alaris is figuring out who it is and what it needs. Smaller companies won’t come anywhere near close in terms of compensation. Your choices become stay, accept less pay elsewhere in the area, or relocate. Not great options. Health, vision and 401k are all competitive, however costs go up and benefit coverage goes down each year. Products: The products are decent but losing their edge. No CTO in four years has to be a contributor. Comes up during every Quarterly Business Forum. Buildings: The Verona Street building is decent. Remodeled, although not in the best area of town. Cafeteria is nice and the food is decent. Building 214 is a disaster. Mismatched furniture and cubicles from the 80s and 90s. Hot in the summer. Cold in the winter. Conference rooms out of the stone age. People: Some of the people here are the best you will ever meet. Unfortunately, many of those people are actively looking for other opportunities. That’s it. Really.

Cons

Now for the cons. Far more numerous: Culture: The culture here is the biggest problem with the organization. The culture is the major reason that people in the Rochester area don’t want to work at Carestream. All you have to do is look at the Glassdoor ratings. Abysmal. 66% would not recommend to a friend. 74% disapprove of the CEO. Look at the previous reviews. Most filled with vitriol. Someone wrote that it was the “worst work experience ever.” Ouch. Forced ranking comes up in every discussion. The forced ranking system has created a culture where blaming others has become the norm. If you do well, you immediately have a target on your back. As a result, teamwork suffers. Nobody trusts anybody. There have been a number of people that tried to make real changes over the years to the system. Instead what was rolled out was a repackaging of the same old, same old. Meet the new RPA, same as the old RPA. Most of those who spoke up for meaningful change have left. Sad, but true. Here is an observation: you will not see smiling faces here. As someone mentioned previously, everyone here is always mad at someone or something. New ideas are squashed and people are trying to stay out of the bottom 10%. People are afraid to make a mistake. If they do, they are gone. If they complain, they are gone. If they question, well, you get the idea. Oh, it may not be immediate, but when it is time to force rank, there you are in the bottom 10%. No raise, no bonus. Then you leave or are forced out. Want work-life balance? Not in the job description. Taking vacation? Sorry but that can't be accommodated. You are welcome to take it, but you will be working most of the time. What’s interesting about people who leave Carestream is that when you talk to them, they seem so happy. They are doing well and they look great. They are making a difference in their new job, their church, their community. Their personal lives are better. They enjoy their job and the company they work for. It is something that you see over and over. You can find many of them on Linked-In. Name recognition: If you ask people about Carestream, you will get one of two responses: Who are they? Or, “Do you work THERE? Neither one is good. Financial: Carestream has been marching in place for 7 years now. Revenue still at or close to 2007 levels. Some bottom line growth, but this is primarily through cost cutting. Onex just released their financials and Carestream has 2.1 billion in debt on the books. Sale went nowhere. This is not a growth company. Not now. Could be with the right focus and leadership. Leadership: Leadership through fear, intimidation and yelling is the norm. You can hear it behind closed doors. You will experience it in most meetings. Complain to HR? Good luck with that. The CHRO is one of the worst offenders. Don’t get me wrong, there are some solid leaders at Carestream, but the organization only pays lip service to the idea of treating people with respect. HR: Let’s say that you were hiring a CHRO for a global company. What would you want? International experience. Worked for multiple companies. Strong understanding of HR. Lived in multiple geographic areas. Masters degree. Recognized in the field. Respected in the business. Commitment to people development. Strong emotional intelligence. Not here. Not even one. As a result, all the good work done by the previous leader has been undone, credibility is shot and havoc ensues. People leave in droves. Strategy: As someone else mentioned, Carestream is without an effective long term strategy that makes sense. Look, if you need a PH.D in Statistics to explain and understand the strategy, it probably isn’t a good strategy. Another reason the best and bright are leaving. I could go on, but you get the idea. Things aren't good here. Haven't been for some time. Unfortunately, this is the state of empire. If you listen closely, you can hear the emperor fiddling in the background.

Viewing 1 - 3 of 564 Reviews

Glassdoor has 684 Carestream Health reviews submitted anonymously by Carestream Health employees. Read employee reviews and ratings on Glassdoor to decide if Carestream Health is right for you.