1 Sept 2016
Narcissistic Culture - Failure in (near) Future
Anonymous employee
Captora Response
9yThank you for your review - Captora makes it a priority to provide great benefits to our employees so we all work in a supportive environment. And our wonderful product is delivering record results across our family of customers. Captora's cultural norms as well documented and we strive to be 100% consistent with them;
We are:
1) Driven to deliver superior results and an enduring impact that fuels winning
2) Demonstrate humility and lead in the spirit of service
3) Manic focus, discipline, & self-accountability; lead by example
4) Simplifies complexity instead of embracing it
5) Is an inspiring innovator, not a critic
It's critical to live these tenets and to provide clarity through our weekly functional meetings, weekly company updates, and monthly all-hands. The results of our last company survey showed we have a strong culture and, like all companies, have room to improve and I take that very seriously. Our employee net promoter score was 37 and overall sentiment showed that the majority of employees said we have a very positive culture and they understand and support our vision, mission, and execution strategy.
Blame is NOT part of Captora's culture, self-accountability IS; we are growing a great company together and if ANY of us don't live the above cultural norms, a 1:1 discussion will happen, and if not fixed, an employee that doesn't respect others will be asked to leave. We are fostering an honest, direct, and humble culture built on respect. I respect and care deeply for all employees and we embrace making mistakes and learning from them - that's where innovation comes from. All of us need to focus on results and not emotion or finger-pointing; if others fail, help them out and lean-in.
Captora's Vision and associated strategy have not changed; however, we continually improve how we execute our strategy as Captora grows and moves into new markets (e.g., the Enterprise segment and international markets). What we are accomplishing is hard and all Captorians are sacrificing for the good of the company and each other. While we have plenty of challenges, our results are impressive - company revenues are more than doubling, renewals are solid (over 90% last quarter), and our products, as you said, are great. We should feel positive about our results while appreciating all of the hard work and dedication it takes to grow faster while scaling Captora.
As we evolve and grow, I strive to inspire Captorians and believe in focusing on the positive, at the same time I acknowledge our "failures" through learning and improving our future actions; and by making sometimes difficult decisions in how we approach our business and with the people who are helping us beat our goals. I encourage all of Captorians to share their views (directly or anonymously), be accountable, live our values and be a positive contributor to our successful future! Thank you, Paul
