Question 1

Does CaptionCall pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, CaptionCall employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at CaptionCall. This rating has improved by 10% over the last 12 months.

Question 2

How satisfied are employees working at CaptionCall?

Accepted Answer

65% of CaptionCall employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated CaptionCall 3.8 out of 5 for work life balance, 3.4 for culture and values and 2.9 for career opportunities.

Question 3

What are the top reviewed jobs at CaptionCall?

Accepted Answer

Captioning Agent (345), Captioning Agent (CA) (130), Communications Assistant (119), Captioning Assistant (71), Caption Agent (54), Team Lead Supervisor (27), Communication Assistant (19), Agent (15), Trainer (12), Account Manager (11), Customer Service Representative (11), Captionist (9), Supervisor (8), Mentor Assistant (6), Closed Caption Agent (5)

Question 4

What are the pros of working at CaptionCall according to real employee reviews?

Accepted Answer

"Flexible schedule: You are given scheduling options that you can decide is your best fit based on what they have available." ((in 80 reviews)); "very flexible hours (you can pick up more hours or volunteer to give up time through early outs." ((in 69 reviews)); "Even management is great and fun here." ((in 66 reviews)); "It's great for people who can't or don't want to work with a lot of physical duties." ((in 44 reviews)); "Good benefits and perks." ((in 43 reviews))

Question 5

What are the cons of working at CaptionCall according to real employee reviews?

Accepted Answer

"Low pay and can get very boring sometimes" ((in 142 reviews)); "Most time off options are between 11pm and 4am PST." ((in 33 reviews)); "The lower level managers have no management training whatsoever and are just asking for a class action lawsuit." ((in 29 reviews)); "Becoming a supervisor does not feel rewarding enough, both in pay and the things you now get to complete." ((in 22 reviews)); "No room for advancement or improvement" ((in 11 reviews))

Question 6

What are employees saying about CaptionCall redundancies in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CaptionCall redundancy and their outlook for job security at CaptionCall in 2026.

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