20 Nov 2017
CT Response
8yHi-
I don't know who you are, although if you actually worked with CT we undoubtedly spoke with one another. My name is Jordan and I've worked at CT for the last seven plus years and have helped it grow to what it is today.
If you are a real ex-employee-
Thanks for taking the time to write the review. While I think a lot of what you said is at best an exaggeration and is at worst, a lie, there are some good opportunities for improvement (And perhaps areas that we have improved on already).
We no longer use tasks sheets (and haven't since 2015 or 2016, which would mean your review is not really relevant to today's CT anyways). We continue to use Basecamp and other software solutions to help identify project and task priorities for individual team members, which is a necessity for any business. We do continue to use Time Doctor, and it continues to be a valuable tool in helping us assess productivity and focus during the work day.
We have put greater emphasis on focusing on objective measurement of productivity and less emphasis on subjective measurements of productivity (like how often you have personal conversations with co-workers).
We do continue to offer great remote work opportunities and have a fantastic team of co-workers and leaders who support individuals looking to challenge themselves and grow professionally.
We do continue to extend job offers to skilled individuals for roles they may be a better fit for. We do not force people into roles they did not interview for (each person interviewing is given tests for specific roles / positions to evaluate their fit, and if one isn't a good fit, but we feel you have talent, we may ask you if you'd be willing to apply for a different role).
None of those are negatives - they give CT a competitive advantage and allow us to grow in an increasingly challenging industry.
There are a number of factual inaccuracies I wanted to address-
1) The positive reviews being fake. This claim is repeated by a number of dishonest reviewers, possible competitors or ex-employees with an ax to grind. While I can appreciate someone expressing their opinion about a negative experience, claims like this are inaccurate. How do I know? Reading through many of these reviews, I see lots of positive feedback and valid opportunities for our collective improvement from people I can guess I've worked with over the years.
Someone leaving a positive review doesn't make it a fake, any more than you making negative comments make your claims real or legitimate.
2) Looking down on non-native speakers. Many of our team members are non-native speakers. Non-native speakers hold many leadership positions in our company, including over native speakers. We continue to actively seek, hire, promote, and competitively compensate non-native speakers.
Unlike many other tech companies, we have outstanding diversity in nearly every demographics category and will continue to, because we prioritize talent, not native speaking capability or place of birth or other non-productivity related factors in our hiring.
3) We do not having 'hiring and firing waves'. We try and consistently hire for positions where talented team members are needed, and when team members prove unwilling to improve or incapable of doing their job, they may be terminated. I'm confident most team members who have experience in the work force would find Coalition's approach to personnel evaluation desirable compared to other alternatives- we give you clear metrics to focus on, the tools and team members to achieve them, and we provide transparent reporting on how you're doing as a productive team member. That approach limits politics, and other unfairness in the workplace.
Whoever you are, and where ever you've gone, I sincerely hope you're on to great things.
Jordan B.
President and COO