CARQUEST Reviews

3.2

35% would recommend to a friend

(407 total reviews)
avatar

David McCartney

25% approve of CEO

20% positive business outlook

CARQUEST has an employee rating of 3.2 out of 5 stars, based on 407 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CARQUEST employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

407 reviews
2.0
26 Dec 2013

Unfortunate

Recommend
CEO approval
Business outlook

Pros

There seems to be pockets of talented people throughout the organization, but their ability to make substantial contributions is often limited by the "old guard" who continues to proclaim that they've "...been in this business for 30 years...".

Cons

Sadly, CARQUEST is living in the stone age. This once great company started by a passionate innovative entrepreneur has stagnated. Ironically, a lack of the same type of innovation that started this company is what has led to its current state. Complacency abounds as the company sits on the success of our founder, expecting it to carry us into the future. An almost exclusive focus on cost cutting has resulted in flat business growth the last 5+ years and an environment where the appropriate resources to simply maintain are lacking. Mired in mountains of spreadsheets and reports, serving the customer has taken a back seat. This approach has been demoralizing to the employees and the poor results attest to it. The company has been dying a slow death for awhile and the purchase by Advance just validates that. (If CARQUEST was truly successful, they would be acquiring Advance, not the other way around.)

1.0
27 Jun 2013
Recommend
CEO approval
Business outlook

Pros

You can see remnants a of a good company, mostly in the dedication of some of the old timers. There is a bond between many of the workers who are surviving here as foxhole friendships.

Cons

I have worked at big companies, small companies, top places to work and struggling start ups. I have never seen a culture this broken. It all starts with the CEO, holed up in a fortress of executive suites. That's right, don't think as a manager you could just walk over and have a discussion. In my 2 years here, he has spoken to the corporate team twice and both were very negative. People are an expense here and the majority are old timers, under qualified for their jobs but also underpaid for what they do. Many have few options. Long hours are the norm. Layoffs over the last 5 years have been common with many departments less than half their former size which was admittedly bloated. Money is hard to come by for training, technology, etc. When projects or head count are approved it is almost random, bound up in the emotion of the moment. Spending approval levels are the lowest of my career. Almost all projects require president and CEO approval. Managers have no authority here, but you can guess where the blame goes. The tools to do your job are very antiquated, desktops still run windows XP and average 6-8 years old. The CEO has been quoted many times with lines like "I drive an 8 year old car". Benefits are horrible. Worst of my career. I took a huge pay cut to come here, thinking I could fix my teams struggles. It costs money to fix, maintain and improve. My mistake. It is a tough pill to swallow when profits are at an all time high, morale is at an all time low, and people are just cogs in a machine. Most old timers are hanging on till retirement and senior management is positioning for a sale. Take the money and run. Gen Y and millennials are hard to find here and will find the ultra conservative 1950s business culture as stale and oppressive.

3.0
4 Mar 2012

Should get back to basics

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Teams worked well together but not always with each other. - Most people cared about their work. - A big company with some family element left in it.

Cons

- Management cared about management. - Good ol' boy club. The Bubba is strong in this one. - Compensation and benefits are not good and shrinking every year.

Viewing 1 - 3 of 407 Reviews

Glassdoor has 417 CARQUEST reviews submitted anonymously by CARQUEST employees. Read employee reviews and ratings on Glassdoor to decide if CARQUEST is right for you.