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      Buildium

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      Buildium Reviews

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      4.0

      70% would recommend to a friend

      (206 total reviews)

      Michael Mauseth

      80% approve of CEO

      60% positive business outlook

      Ratings by category

      4.4

      Work/Life balance

      4.1

      Culture and values

      3.9

      Diversity and inclusion

      3.8

      Senior management

      3.5

      Career opportunities

      3.4

      Compensation and benefits

      Buildium has an employee rating of 4.0 out of 5 stars, based on 206 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Buildium employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      206 reviews
      2.0
      6 Dec 2017

      Stay away from Customer Care

      Customer care agent
      Recommend
      CEO approval
      Business outlook

      Pros

      The company culture can be fun. Buildium has a casual dress code, catered lunches on Thursdays, and fun holiday parties and periodic work sponsored events. It definitely tries to give the impression that it is a laid-back, fun place to work where you can play ping pong and drink a beer with coworkers after work! This may be true for some departments, but certainly not for the Customer Care team.

      Cons

      While Buildium as a whole has some perks (as shown above), the actual role I was in (Customer Care Agent) is by FAR the worst job I have ever had. Honestly, thinking about this time in my life gives me the chills, not in a good way. In the ‘busy season’ (side note: it is always busy…do not be fooled into thinking busy season is a few months of the year), you easily work 10-11 hour days (with no overtime) with a thirty minute break all day. You have call after call from angry property managers, and truly do not ever get a break from it – it is completely maddening. In this line of work, to maintain sanity, breaks are needed; it is not healthy to be on the phone for 10 hours straight without a break. Managers are incredibly apathetic and lie to your face about positions opening up so that you (falsely) see the light at the end of the tunnel and stay a few months longer. Managers truly do not care about your success or growth as an employee; they only care that you take as many calls as humanly possible throughout the day. Really, your only worth in this role is your call volume; this is constantly evaluated and managers do not actually care whether the customer’s issue was resolved, only that they are off the phone. Buildium operates with a high school clique mentality –the people at the top (with a couple exceptions who made my time at Buildium bearable at times) are catty and arbitrarily pick favorites, while forgetting about everyone else, no matter how hard their work ethics. It is beyond frustrating, and honestly it is a sad work environment when you don’t respect your ‘superiors.’

      avatar
      Buildium Response
      8y
      Thank you for your open and honest feedback, and for your time here at Buildium. We take it very seriously when former members of our team don’t feel as though we did everything we could to ensure an awesome employee experience. We strive for all of our employees to consider their experience at Buildium as the best. Clearly, we did not deliver on that promise to you. It is true that the work is hard and not for everyone, but it is critically important to our mission to help our small business customers grow. We take great pride in our ability to provide growth opportunities that leverage the incredible product and customer facing experience that all of our Customer Care team members acquire throughout their experience. During a period of accelerated growth, a company may sometimes make mistakes. We will take your comments to heart and work to ensure that we deliver the absolute best employee experience possible.
      1.0
      16 Apr 2019

      Beware the glossy sheen

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      focused on the right things

      Cons

      new CEO likes to talk about calling out B.S. but uses that to mask how he is actually all about B.S.

      avatar
      Buildium Response
      6y
      We hate to hear that this is what you've experienced here, and we pride ourselves in doing the exact opposite. We are, however, always a work in progress and we'd like to learn from what you've experienced. If you're willing to have a conversation, we would love to chat. Please email Cailin.fitzpatrick@buildium.com.
      2.0
      30 Dec 2018

      Success theater and vanity metrics! Hooray!

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Buildium IS a legit career starter, especially if you have little to no qualifications (i.e. - a General Assembly certificate or similar). Buildium intentionally hires young, underqualified labor for the cost savings. Or, for the recently unemployed, Buildium is a great stopgap while searching for your next real career opportunity. If this is an option for you, I’ve seen Buildium give new hires a title bump…minus the competitive salary, of course. Buildians are nice people with a positive, pro-social vibe. Their SpongeBob outlook mostly explains the rosy Glassdoor ratings. Mostly (hint, hint).

      Cons

      The naiveté, especially when stemming from Kulture Kommittee types, has downsides. They overvalue their “cool” monoculture and few are skilled enough to identify best hires. Both contribute to “personality” hiring and an inevitable spiral toward mediocrity. Thankfully, the investors saw the rampant amateurishness and applied heavy pressure to weed out the most problematic “leaders”. Things are better but, after 14 years of bad decisions, the product is fundamentally broken. This, along with investor impatience and no vison or courage, equals yet another perennial “start-up” locked in a vicious cycle of poor finances driving bad, short-term decisions. All the gushing PR and LinkedIn posts overcompensate for this cold reality. It’s why vanity metrics are touted in the success-theater of company meetings and why Buildium boasts a bit loudly over repeatedly winning the same dodgy awards. A thousand years in a row being super amazing. Seems legit, right? I’ve never seen such high turnover and performers usually exit soon after witnessing the shenanigans, especially if pressured into the deluded cheerleading. Time and costs always trump quality. It’s the root of the bumbling firefighting. It’s exhausting and frustrating and I stopped caring which is my cue.

      avatar
      Buildium Response
      6y
      We are listening and it's a shame that this has been your experience. We always welcome the opportunity to hear more feedback. If you have any specific feedback you’d like to share, you can email us any time at Cailin.fitzpatrick@buildium.com.
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      Glassdoor has 218 Buildium reviews submitted anonymously by Buildium employees. Read employee reviews and ratings on Glassdoor to decide if Buildium is right for you.