BrokerLink Reviews

Unattainable bonus structure for inbound service Hybrid work model used as an ultimatum Minimal pay for expectations - currently making less then newly hired employees Lack of internal promotions- most opportunities not even posted internally Unfair treatment of people who need to go overseas to visit family No breaks outside of lunch Micromanagement and constant pressure about targets

They say it’s not a call center, but when you’re on teams, your calls are being monitored and you’re scored on your overall performance? If it walks like a duck and sounds like a duck….trying to be an effective manager for a team of people who are in offices hours away, doesn’t work. People are over worked, stressed out and unhappy. Upper management asks for input on how to be more relevant., but they don’t listen. Customers complain about the phone system, but it doesn’t matter….even though they are “customer driven”. Too many meetings, managers, emails, one on one conversations, call reviews…not enough hours in the day. But you’re supposed to spend 80percent of your day with your team. Do the math. I was not cut out for the Brokerlink way, I tried. When your job takes over your life and affects your health, gotta go.