British Red Cross Reviews

The culture of particular teams at Head Office is entirely toxic. Staff are overworked and undervalued - some amazing people hired but tend to leave the on a revolving door basis within 0.5-1.5 years without looking back. Severe bullying and mistreatment exhibited by staff in positions of power (one member of senior leadership in particular) is shockingly routine, and passed down management chain - staff must learn to accept it or eventually leave the organisation. Many of us are still coming to terms with encountering this sort of workplace behaviour at a charity that claims to spread the #PowerOfKindness

They lie to you in the interview about what the job entails, I specifically asked in the interview about the amount of phone work I'd have to do and they said very little if any. It was all phone work to the point it was very similar to a call centre job! it's pretty much a call centre type job stuck on the phones all the time People in management roles are inadequate No sense of ownership especially when a customer issue arises. For example the sales teams don't care unless they can make money out of the caller, otherwise it's passed on to the customer care even though it's sales which created the issue in the first place. As a customer service administrator you are left to take all the negatives from customers such as cancelled training sessions and you are left to give them shoddy explanations. Also lots of non first aid training calls come through to your line some are from people who are in desperate need and you are left with no training on how to deal with this and are blamed that they came through to the wrong number. You literally have to 'pass them on' and are left feeling guilty that you couldn't help.