Bottomline Reviews

3.6

65% would recommend to a friend

(887 total reviews)
avatar

Craig Saks

77% approve of CEO

63% positive business outlook

Bottomline has an employee rating of 3.6 out of 5 stars, based on 887 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bottomline employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

887 reviews
1.0
14 Aug 2016

Annual Layoffs are a big issue

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Like most have stated, good, hard working people, especially on the frontlines. Decent benefits. Decent office locations.

Cons

Unfortunately there are many but for the sake of brevity I will list but a few. Morale is awful all around and management consistently fails to see where the fault lies when things don't go as planned. Annual (sometimes semi-annual) layoffs, as MANY have stated, are a serious problem. People who have been in the same position for 3-5 years are seemingly let go to make room for younger folks straight out of college who are paid less then the folks before them. It seems to have very little to do with performance in many cases. You are also at risk if you have any issues that may result in a leave of absence. I have seen many great colleagues let go within 6-8 months after recovering from a serious illness or family problem. Workloads for multiple departments are incredibly strenuous. The numbers game is very much an issue here and staffing never quite seems adequate (often a result of the aforementioned layoffs). Expect to put in a lot of overtime to get anything done. Promotions are spotty at best for many and promises are often broken.

1.0
25 Mar 2014

Bottomline Technologies is a family wrecker

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free fruit, free ice cream truck in the summer, ok for people new to the job market who have no sense of their worth and are willing to work impossible hours without overtime pay. Good employee stock purchase plan. Employee of the quarter recognition. Community giving. It's possible to survive here as long as you don't look at the outside employment opportunities.

Cons

The cost of this job is all too often one's family, marriage, or health. Even at the VP level people end up having to choose between keeping their family together or keeping their job. People get so overworked that it's common to get stopped in the hallway to hear employee griping. The HR department gives lots of lip service to quality of life but I the following are true stories of former employees : An employee in building services was called back early from recovering from a tumor removal to pack up boxes for laid off employees and then he was laid off when he was done. An employee was forced to choose between being with her mother the day that she died from cancer or lose her job. It was the end of the quarter and the end of the quarter is a hostage situation at BT. Employees are regularly denied breaks at the end of the quarter simply because each quarter is poorly planned. Employees are often demeaned by having to ship software that isn't ready to be deployed, simply to get revenue recognition. The CEO is all about image. It's not unusual for him to hint to employees that they should put positive reviews up here. I cringed when I saw that he publicized the murder of an employee in the Portsmouth, NH office while at the same time the company could be cold blooded to employees with ill family members. "FMLA? What's that?" There is little to no career path. Managers treat annual reviews like they are a necessary evil and executives are often immune from wage freezes. Once you leave BT and go to another employer you realize how undervalued you were and how poor the quality of work/life balance was. The CEO used to be known for parking his Porsche in the community college lot so that the employees wouldn't get a hint of how well off he was. Surfing the insider trading boards is an exercise in masochism that some employees indulge in. The HR department doesn't participate in the employee quality of life. They seem to be there to defend the company against lawsuits. When the CEO reads a book that inspires him he'll change the organization massively and sometimes negatively without getting employee feedback.

5.0
20 Jul 2017

Momentum is building!

Recommend
CEO approval
Business outlook

Pros

I've been with the company for two years, and it is really exciting to see so many great things coming together: Commercially - Business Payments as a space is heating up, and we have market-leading solutions. Financially, the rapid growth in subs and trans and high recurring revenue makes us extremely stable financially. From an employee perspective the best thing is "Working with and for each other" is more than a slogan. There is a real 'can-do' spirit and sense of fun and camaraderie that makes it a great place to be!

Cons

As a growth company, this is not a place to come and try to just do the minimum or just what is asked. People go the extra mile for customers and colleagues, and really want team mates to do the same,

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Glassdoor has 943 Bottomline reviews submitted anonymously by Bottomline employees. Read employee reviews and ratings on Glassdoor to decide if Bottomline is right for you.