25 Mar 2022
BluShark Digital Response
3yThank you for your feedback. We have eradicated worksnaps and do not use it for any full-time team members and have never intended it to be an invasion of privacy. Rather, we, unfortunately, had to keep it much longer than we had ever intended to use it due to the false accusations of former employees.
We pride ourselves on creating a community in which for people to grow and develop professionally all the while having fun. We do not, as a company, randomly terminate employees. As the founder said in that episode, many times, we try to pivot the person who is not excelling in their current role to another role that will better leverage their skill set. For employees that are terminated due to performance issues, we follow strict performance improvement protocols in order to give the team member an opportunity to improve the areas of concern - we also try to help them if they are not excelling at our agency to succeed at other agencies that our founder is connected with that might have a position better suited for them.
No one on our team manages hundreds of clients and we make each addition of a client to a team member's pack a conversation to understand bandwidth constraints being that we are a fast-growing company. When we have had to delay or reschedule reviews, we've proactively offered a compensation increase so that the team member is not penalized for the constraints of our leadership's schedules or have backdated the compensation increase and paid it out retroactively when needed.
Upon review over the last two years, the average annual increase across the board for full-time team members has been upwards of 20% each year. PTO time is one pool to allow flexibility in how people would like to use their time, considering we are a hybrid workforce. We also offer additional PTO as needed and have fronted PTO time for all employees when they don't have enough and are ill or need time off.