2.0
13 May 2026
Frontline Excellence vs. Executive Disconnect
Current employee, more than 1 year
Houston, TX
Recommend
CEO approval
Business outlook
Pros
You gain a very deep understanding of the debt relief and financial services industry quickly.
Cons
The people on the floor are fantastic and really care about the clients, but leadership feels out of touch. Decisions are often made top-down with very little input from those actually doing the work. Communication regarding internal changes is often vague, leading to a lot of frustration and turnover. The company has grown fast, but the internal infrastructure hasn't kept up.