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Bench Accounting

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Bench Accounting Reviews

2.9

24% would recommend to a friend

(653 total reviews)
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JP Durrios

15% approve of CEO

17% positive business outlook

Bench Accounting has an employee rating of 2.9 out of 5 stars, based on 653 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Bench Accounting employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

653 reviews
1.0
13 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Unlimited Flex days, but you will feel guilty taking them with everyone over capacity. Work from home.

Cons

Before you consider Bench let me break it down for you: The company is still a start up so you will be overworked with low pay. The company is huge on feedback but the CEO brushed off a comment in a meeting when it came to the mental state of the employees "He stated the balance between bad reviews and good reviews on glass door was normal" completely disregarding the bad reviews. It was constantly brought up that 200 clients per bookkeeping associate was not sustainable. Their solution was to provide Ai and automation which is constantly breaking so you do more work anyways. You will rely on other teams that aren't fully trained. Example doc sorting team will leave more work for you. You will be dealing with a lot of upset clients because of bookkeeping delays and low quality of service. If a new issue comes up it will take more than 3 months to be resolved. Their motto is "keep it human" but that is unsustainable seeing how you will have 200 clients and everything is automated. TAX SEASON is a nightmare. Biggest issue, imposter syndrome. With the new system the people interacting with the clients have no knowledge or advice to provide what the clients are hoping for. If I was a business owner, I would not use Bench.

2.0
18 Sept 2016
Recommend
CEO approval
Business outlook

Pros

The kitchen with beer taps and wine was awesome, especially after a long day - and there were many of those! My team worked well together and had each others' backs when times were getting rough around the company. I really liked having my own MacBook Air as it made me feel very techy and hipster.

Cons

When I started, the company had more of a family vibe as we all knew each other and as new people, we didn't feel like outsiders. However, as time went on and people were let go and mass hiring happened, the vibe I came to love from before was gone. I didn't know who most people in the company were and I would avoid the kitchen so I would not have to have awkward conversation with someone who would probably leave or get let go in the near future. There is also no job security at Bench, when you think everything is going well and you are safe, management finds a reason to let people go, I saw it many times. Before I left, it seemed as though there was a person shockingly let go every week then we eventually got numb to the feeling and almost expected it to happen. Eventually it became a mystery when someone wasn't let go that week. The pay underwhelming at best, given the amount of work and responsibility you have. There is also no work life balance when you have so much to do, so little time and if you fall behind, well, see the previous paragraph. Your life is expected to be Bench. Management has its favourites and no matter what these favourites do that negatively affect their coworkers, the favourites will still be given the opportunity by management to exceed. People who speak up against management and their favourites are often told to be careful of how they proceed. I wouldn't encourage anyone to work here, and if you have the unfortunate life of working at this company, make sure you are only there for a short time and use this time to find something better.

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Bench Accounting Response
9y
Hi, it’s Jordan here. I’m one of the cofounders at Bench, and wanted to reply to this personally since it comes in the wake of a challenging week. There are some comments I’d like to address head-on for anyone reading: * Bench recently laid off under 10% of our 250 person workforce. This was extremely painful for us and something we do not want to happen again. * Bench is not in financial crisis. We recently closed a $16M USD round of financing in April and continue to hire. * Outside of this event, if you do great work and are a kind person, you have job security at Bench. * Bench pays market or above for every role in the company. Best, Jordan
1.0
15 Sept 2016

Great People, Horrendous Leadership

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Bench used to be such an awesome place to work. There are some really amazing, unique people who are great to work with.

Cons

Unfortunately upper management at Bench doesn't care about its employees anymore, the people who helped build and maintain this company. Firstly, salaries at Bench are incredibly low. The amount they pay us is laughable. Some might argue that the "great" culture and benefits make up for the lack of pay, but it does not - this is just management's excuse to pay their employees less. In Vancouver, this amount is barely livable. For the amount of work they force upon you it's not worth it. Secondly, Bench's upper management only cares about themselves and is controlled by a few two-faced, manipulative individuals. Management doesn't understand how to talk to their employees and give constructive feedback. Recently there have been numerous lay-offs of people who have put their blood, sweat, and tears into Bench. Their crime? Caring too much about the company. If you're vocal and provide feedback it will only result in your demise at Bench. Often Bench praises itself for the company's great autonomy, but this is simply not the case anymore. Management doesn't listen to their employees. Lastly, as a result of losing most of Bench's top-performing employees, there is no longer incentive to work. Management expects to grow the company but morale is at an all-time low (as of September 14th, 2016). There is no need to work hard because all of Bench's best and brightest workers were laid-off for reasons that were not expressed to staff. I used to really love working at Bench. I praised the company to my family and friends. I feel cheated by this company. Management is truly disgusting. Everything that I once loved about Bench is gone. Verdict: I encourage everyone, current and prospective employees, to turn away from Bench. The terrible salaries, poor leadership, and major morale issues will inevitably run this company into the ground. Bench may seem like an amazing place to work on the surface. Keep searching. You are better than Bench. Take it from a current employee of Bench Accounting, you'll regret working here. Please take this review seriously. It will most likely be buried in fake, positive reviews formulated by management.

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Bench Accounting Response
9y
Hi - Jordan here from Bench. For those reading, I’m one of the co-founders. We went through a painful layoff of 10% of our 250 person workforce on September 14th, so I wanted to address this review personally. I understand that this reviewer is very frustrated. Given the difficulty of the events we just went through, it is understandable. While I won’t address some of the more aggressive comments, I will say this to anyone reading: Bench is 220 people and growing, and at all levels of this organization, from Benchmates to management, the company has passionate people who care about the future of Bench and the experience of everyone involved. Situations like the one this individual is reacting to are painful for everyone, for me personally it was one of the toughest in my career. We would never take an action like this unless the consequences of not acting were worse. To the Benchmates here, and the hundreds more who join, this decision was made to support a future where the experience this person loved so much is truly sustainable. To the person who wrote this, if you feel this way, I encourage you to follow your advice and make a change, I would never want someone to punch in and punch out, collecting a paycheck from an organization they felt this negative about. With that said, if after some time passes, you feel differently and decide to stay, I welcome you to see my words through the action our company takes following this transition. I would also welcome you to grab a coffee with me or any other manager or leader you feel comfortable with, to have a conversation about the direction of Bench. Best, Jordan
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Glassdoor has 708 Bench Accounting reviews submitted anonymously by Bench Accounting employees. Read employee reviews and ratings on Glassdoor to decide if Bench Accounting is right for you.