Behavior Frontiers Reviews

3.2

47% would recommend to a friend

(572 total reviews)
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Helen Mader

68% approve of CEO

55% positive business outlook

Behavior Frontiers has an employee rating of 3.2 out of 5 stars, based on 572 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Behavior Frontiers employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

572 reviews
1.0
2 Apr 2018
Recommend
CEO approval
Business outlook

Pros

So let me clarify, for ($17/hr if your lucky) you must be available 3 days a week, on call, and Saturdays. Your clients can cancel without proper notice and your lucky to have even 1 client when you begin. Leaving you with wasted time, no pay and no reimbursement for gas/mileage.

Cons

Okay so in my area to even qualify for an interview you must have your BA or MA. Upon interviewing they will ask you to role play you are working with an autistic child. They will give you something like a book or puzzle. Good luck with that as they give you zero information as to this child’s particular needs or likes or background. Ridiculous as every child with autism varies so so greatly! Secondly, they require you to be available a minimum of 3 days a week and Saturdays to begin... But here’s the catch, you are not paid for your travel time/ mileage outside of “travel between” client’s houses. Meaning families have two hours in which they are supposed to give notice if they can’t make their appt with you. However you could already be on your way, on your dime and time and have the appt cancelled without any notice which happens frequently. Bam, there goes your day and time and your own money. This company has gotten their fingers on insurance companies and that is how a majority of clients can afford their services. However, it is not the Behavioral workers getting rewarded from these expenses. In my area you make no more than $17/hr and like I said that doesn’t take into account when clients cancel without notice, travel expense/gas/mileage in you own vehicle. Thirdly, they advertise they work primarily with children, however this includes adults up to the age of 25, who can be physically violent and aggressive. So as a behavioral therapist you are put into a strangers home without any support or backup and you may likely be physically assaulted, including poking, hair pulling etc. Fourth, you can not support yourself with this job unless you are promoted within the company after having gone into the negative financially. It is not uncommon for employees to have only 1-2 appointments per week. So let me clarify, for $17/hr you must be available 3 days a week, on call, and Saturdays. Your clients can cancel without proper notice. Leaving you with wasted time, no pay and no reimbursement for gas/mileage.

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Behavior Frontiers Response
8y
We would like to clarify a few items mentioned in your review. While a bachelor’s degree is preferred, we do hire individuals with their bachelor's degree in progress for the behavior instructor (BI) position. With regard to the rate for behavior instructors, this ranges and is based on education and experience. We also pride ourselves on offering annual evaluations and annual raises based on quality performance, a benefit not always found at other agencies. With regard to availability required, since we strive to provide our team members with the number of hours of work requested, we need sufficient days of the week in order to meet such requests. Most of our clients receive ABA services during after school hours, between 3-8 pm, so to provide a new hire 15 hours/week, a minimum of 3 days of availability is necessary. Saturdays are typically a requirement for behavior instructors during the first 6 months of employment, since many families need therapy on days in which the parents can be home to receive parent training. In addition, Behavior Frontiers compensates our team members for drive time and mileage between clients, which is considered “work-related” time. To add further, our Scheduling Policy offers several options to behavior instructors if a client cancels, which include being paid to work with another client, to do administrative tasks at the office, or to read research articles. As for the age of our clients, Behavior Frontiers understands that not only young children with autism need ABA services, so we offer our services to individuals with autism through young adulthood in order to help these clients to achieve independence. Although aggression is not a part of the autism diagnosis, a minority of our clients may have aggressive behaviors. All team members assigned to those clients receive Nonviolent Crisis Intervention Training from the Crisis Prevention Institute so that they know how to competently deescalate and manage aggression. Additionally, our managers and BCBAs provide behavior intervention plans, which describe the specific interventions that behavior instructors should use to prevent and decrease aggression, as well as individualized training on how to use these interventions. Finally, your comments about “scamming” insurance companies are unfounded and baseless. Families who have children with autism are fortunate to have benefits from their health plan to fund for the medically necessary treatment of ABA, which is a research-based treatment associated with client gains in IQ, language, and adaptive behavior. Behavior Frontiers is proud to contract with health plans to provide our clients with this valuable, and necessary ABA service! We hope that this additional information is helpful in better understanding the full range of benefits offered to our employees. We truly value our employees’ time and dedication to our clients and we are committed to helping them succeed and advance in the field.
2.0
9 Sept 2023

Bad

Recommend
CEO approval
Business outlook

Pros

Good pay & ability to help others.

Cons

This company breathes micromanagement. They do not value your work and this is just a giant corporation that works as a machine. Get ready to be burnt out and have mounds of ridiculous admin work on top of a heavy duty caseload. If you miss a summit meeting Helen the CEO sends out a company wide email with the list of names of those who missed assuming the worst when those people were out working supporting clients. Upper management has become so far removed from what direct work actually entails and does not allow BCBA’s independence and creativity.

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Behavior Frontiers Response
2y
Please feel free to email me directly or to reach out to your clinical director to have a discussion about how things are going for you, since this will likely lead to a more productive outcome than posting on a public forum. As a founder, CEO, and BCBA, I care greatly about our team and about the service we deliver to our clients. That is why each month, I make it a priority to meet with all of the supervisors and directors so that I can personally speak with all of you and be there to answer your questions. At these clinical summits, we offer you and the other clinicians free CEUs from world-renowned guest speakers. I also take the time to review important company initiatives. At the last summit meeting, we launched our new Behavior Analyst Fellowship program, which will help our behavior technicians and case managers to advance their careers to become BCBAs! I continue to look forward to the time that I am able to spend with our clinical management team each month, in which we are advancing the practice of ABA to improve the progress of our clients! With regard to clinical independence and creativity, our BCBAs are given the ability to select their assessment methods, curriculum lessons, parent training methods, BIP interventions, etc. Meanwhile, we strive to reduce administrative tasks by providing centralized recruitment, scheduling, and intake departments, as well as customized software solutions. For example, next month at our clinical summit, we will be discussing the launch of our progress report writing feature in PrioraCare, which will greatly reduce the time that our clinicians spend writing progress reports.
1.0
11 Dec 2021

BEWARE!

Recommend
CEO approval
Business outlook

Pros

Option to supervise via Telehealth

Cons

Behavior Frontiers USED to be an amazing company to work at- I used to look forward to seeing my co-workers, clients, and bosses. I worked there for more than 5 years and had gone through multiple positions, and truly valued my clients and coworkers. The work we did was priceless. The experience USED to be about the interest and development of the client and the professional development of its employees. We had trainings that were conducted in person and offered CEUs. In these days, this company was a 4 to 4.5 star company. However, since the pandemic, the company began using outdated techniques of fear-based management. New people came on, none of them have ABA experience, and none of them had to interview for their positions- it was basically back door hiring. And, they gave themselves cute little titles like "president." At any rate, the new people came in to fire BCBAs, Case Managers, a number of people in every department. Additionally, they let go of multiple regions. Were any of these people given a notice or severance? No! Because people are not valued at Behavior Frontiers anymore. All they are looking for are profits. Additionally, many of the people who were fired were women and POC. If you're looking for a position as a Case Manager or Behavior Supervisor, just know that there is no job security because they look to lay people off (effective immediately), no work-life balance, and CONSTANT changes, and no support with professional development. I would not recommend this company.

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