Beaverbrooks Reviews

3.6

58% would recommend to a friend

(155 total reviews)
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Anna Blackburn

88% approve of CEO

57% positive business outlook

Beaverbrooks has an employee rating of 3.6 out of 5 stars, based on 155 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Beaverbrooks employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

155 reviews
1.0
14 Nov 2014
Recommend
CEO approval
Business outlook

Pros

week long induction training programme gives great overall knowledge and further training courses further that knowledge.

Cons

Forced Christmas overtime broke working regulations, what was offered in terms of days off (one weekend per 4-6 weeks) was not put into practice. In the 6 months i was with the company i did not have a weekend off. you are expected to pull customers in from outside the windows and hard sell with items they do not necessarily want. The general training attitude to this was we are giving good service by doing this. during interview i said i do not want to work for a company that is commission based as it creates a ruthless environment between staff and encourages pushy selling to which i was told it is not commission based. however upon starting i discovered that although they do not call it commission, if you reach your monthly target you get a percentage as a bonus. this to me is commission. i think a great example of this was in my leaving interview to which i was told it was nothing personal, i was just too nice.

1.0
13 May 2017
Recommend
CEO approval
Business outlook

Pros

Hours and Pay was literally it. Team were friendly. General manager lacked team support skills.

Cons

Management was unprofessional and did not give staff a good amount of time to adapt. Wrote nasty things about staff's personal life /relationships outside of work in her diary and left it open for the rest of the staff to see. Was a massive hypocrite, unsupportive and selfish.

1.0
8 Jul 2025
Recommend
CEO approval
Business outlook

Pros

The majority of colleagues are fantastic.

Cons

For 7 years, I genuinely enjoyed my job. The team was fantastic, the environment was fun and supportive, and I felt valued. I worked hard and believed I had a future here. It was the kind of place people were proud to work. But in just one year, all of that was completely destroyed. A change in management brought fear, control, and a total breakdown of trust. Suddenly, everything became about micromanagement and punishment. Minor issues that could’ve been resolved quickly with a bit of common sense turned into exhausting disciplinary investigations. The managers involved acted like they were starring in a crime drama — more focused on playing wannabe FBI agents than behaving like professionals. The atmosphere became tense, joyless, and toxic. I was reprimanded for sharing light-hearted moments with colleagues. Meanwhile, I raised far more serious and inappropriate behaviour by both my senior manager and another manager — and it was simply dismissed. No consequences, no accountability. The hypocrisy was blatant and disgusting. It felt like staff were being targeted while those two got away with anything. When I told my senior manager that I’d be leaving a review, I was met with a legal threat. That said it all — rather than reflect or take responsibility, they tried to silence the truth. Then came the internal email — suggesting people had left due to their own behaviour, when in reality, it was the actions of management that drove them away. That email caused me real stress. I went off sick and was initially denied sick pay by my senior manager — a cruel decision later overturned by a far more experienced and competent senior. I gave this job everything. I stayed loyal through tough times. And in the end, it left me mentally exhausted and bitterly disappointed. Over the last 12 months, my life has been far from enriched.

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Beaverbrooks Response
6mo
Thank you for taking the time to share your feedback. I’m glad to hear that, for much of your time with us, you enjoyed your colleagues, felt valued, and found the environment fun and supportive. It’s clear that you cared deeply about your role and were proud to be part of the team. I’m sorry to hear that your experience in your final months did not meet your expectations. While we cannot comment on all the points raised, we take feedback seriously and always aim to provide a professional and respectful environment for our teams.
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Glassdoor has 162 Beaverbrooks reviews submitted anonymously by Beaverbrooks employees. Read employee reviews and ratings on Glassdoor to decide if Beaverbrooks is right for you.