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      Bayfields Opticians & Audiologists

      Engaged employer

      Bayfields Opticians & Audiologists Reviews

      3.4

      57% would recommend to a friend

      (76 total reviews)

      Royston Bayfield

      70% approve of CEO

      56% positive business outlook

      Bayfields Opticians & Audiologists has an employee rating of 3.4 out of 5 stars, based on 76 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bayfields Opticians & Audiologists employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Reviews by job title

      76 reviews
      1.0
      21 Dec 2022

      I'm not angry, just disappointed.

      Optometrist
      Recommend
      CEO approval
      Business outlook

      Pros

      Most practices have lovely patients.....unfortunately they are slowly leaving due to our poor service and high prices. Store staff are wonderful, such a shame so many are leaving or placed under huge amounts of stress.

      Cons

      Unrealistic targets, the aim is purely to sell sell sell with no regard for px care or circumstance. Like to preach about having 45 min appointments for px's. Fail to mention that if you are a child, a recheck or need a CL check this is actually only 15 mins. Unbelievable stress day to day, most of which is due to very poor company organisation and communication. 30 mins for lunch- unlucky for you if your clinic runs late and you get 5 mins. Company like to talk about being a family- we are anything but.

      avatar
      Bayfields Opticians & Audiologists Response
      3y
      Thank you for taking the time to leave us some feedback. We’re very sorry to hear that your experience hasn’t been what we would have hoped for. We strive to offer every team member who joins Bayfields a supportive, positive environment to work within. We can completely understand from reading your review, how your experience may have led you to feel frustrated and we regret that we weren’t able to support you with some of your concerns whilst you were employed with us. If you’d still like to provide further feedback so that we can use this to make improvements, please get in touch with the People Team at people@bayfieldsopticians.com
      1.0
      7 Dec 2022

      We are NOT a family

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Honestly none, I am done

      Cons

      Sadly, they talk the talk but the reality is a completely different story. Royston talks about the big family, however, what a disfunctional family it is when your seniors do not treat you with the respect anyone deserves. Constantly talked down to and being made to feel stupid and undervalued. Morale is incredibly low across the whole group and the SMT know this, however, they choose to ignore this and do nothing about it pushing all employees to their absolute limits. You give them all you have and they still want more. No trust in their team on any level, constantly questioning and when they don’t get the answers they want they ask the same question again, and again, and again!

      avatar
      Bayfields Opticians & Audiologists Response
      3y
      Thank you for taking the time to provide your feedback to us. We are sorry to learn that your experience is not a positive one at this time. As you have identified, our values are very important to us, and if you are not feeling these values in practice we would welcome the opportunity to understand a little more about this, and how you feel we can make positive changes. We would welcome the opportunity to discuss this feedback with you further, so please do get in touch with us by emailing people@bayfieldsopticians.com and a member of the people team will make contact to talk through your feedback with you.
      5.0
      11 Oct 2022

      Challenging but very rewarding

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I have felt very supported not only by my team but by everyone I have come across within the business. My team is amazing and I genuinely love coming to work. I am trusted to do my job and have developed a lot in the last 2 years of my employment. Communication from Royston every Friday is really great. It is a challenging business but the results are very rewarding.

      Cons

      Growing pains, we have grown rapidly and I do not think every department in central support was ready for it. However, you can see them working hard to rectify this. I do think our benefits could be more aligned with our value of being one great big family.

      Viewing 1 - 3 of 76 Reviews
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      ReviewsBayfields Opticians & Audiologists reviews

      Glassdoor has 80 Bayfields Opticians & Audiologists reviews submitted anonymously by Bayfields Opticians & Audiologists employees. Read employee reviews and ratings on Glassdoor to decide if Bayfields Opticians & Audiologists is right for you.