BCAA Reviews

3.9

78% would recommend to a friend

(365 total reviews)
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Eric Hopkins

78% approve of CEO

70% positive business outlook

BCAA has an employee rating of 3.9 out of 5 stars, based on 365 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BCAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

365 reviews
1.0
20 Jun 2016
Recommend
CEO approval
Business outlook

Pros

Good pay and benefits

Cons

Seriously lacks any sort of concrete plan- there has been 3 CEO's in as many years. Each wanting to reinvent the wheel. Also BCAA is not invested in their employees. They treat them as commodities and are quick to find ways to get rid of people. As a manager I was often instructed by senior management to " manage someone out". They act like ethics are of the utmost concern but people are usually treated terribly when they need support. They also have little concern for work life balance and expect their managers to work all the time and be available all the time. They will work you into the ground and if you finally push back they will just get rid of you

1.0
23 Mar 2022

Run. Run away as fast as you can

Recommend
CEO approval
Business outlook

Pros

- Job security - Everything is structured

Cons

- Leadership approach from all the way atop is "if they dont like it they can leave" - HR is tone deaf and disconnected with reality of the organization. When asked what BCAA is doing to retain top talent and employee engagement, their answer was "We got you everyone a meditation app!" Is this real life? Leadership team also think presenting attrition data in a misleading way is acceptable and think employees are none the wiser - Salary doesn't keep up with inflation let alone the competition - Benefits is subpar and you have to pay a portion of it yourself and BCAA is convinced this is industry leading Theres some really awful things that happen in this organization same as any other. The only difference with BCAA is that they pretend they're not the same.

2.0
28 Jan 2015

Mixed bag of experiences under 2 CEOs

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A very collaborative environment - it's easy to just walk over to someone's deal or pick up the phone and ask for help. At least at the department I worked in, people are willing to lend a helping hand and work together to get things done. Since new CEO's arrival in August 2014, the direction of the company has pretty much taken a 180, but not necessarily in a bad way. Renewed focus on providing value to members (and the whole "membership is rewarding" deal) is honestly a refreshing breath of air. A lot more corporate events and fun little team building activities (food drive, team lunches, bake sale, etc.) make working there pretty good. The team I had the opportunity to work with was very fun, made some good friends. New CEO is also quite personable and has clearly sent the message that he is a more hands-on kind of guy (in comparison to previous CEO who may have been more distant) - you can see him going around head office quite a lot which was surprising. Also he has been encouraging more employee engagement among the departments which I've seen have a positive impact on the company culture. Also a fast-paced, generally dynamic environment - a great place to work if you're the kind of person who likes to get things done. You always feel like your work has an impact and if you are lucky enough to work with some great managers, they will often champion for you.

Cons

BIG CON: This company doesn't deal with change very well. Coworkers who have been with the company longer than I have often complain that process changes are the hardest to implement and sometimes it's easy to be talking about a process change that should have been done 2 years ago. Lack of IT resources make it challenging to implement system wide changes of any kind. Under old CEO, who was moved to another AAA subsidiary, there was a culture of fear and lack of openness. Many often afraid to speak out lest they get fired. More stoic than personable, and kind of sat from his Ivory tower. With new CEO, change was inevitable. But it was immediate - department budgets were cut instantaneously...perhaps the new CEO's way of making a mark. Despite that, senior managers and top level brass were being shuttled to "Leadership Forums" and being put up at resorts and expensive hotels. Favouritism runs rampant, sometimes unqualified people are promoted. Advancing at BCAA is a bit tricky, and can only really be done if a senior leader champions for you - sucking up is necessary. If you do move around, it's often without warning. With current "hiring freeze" and cost-cutting measures in place, many IT contractors (some who have been there for at least 2 years without benefits) were shown the door. Also, with hiring freeze, BCAA would rather burden existing employees (who are pretty stressed out as they are) than fill the role with another person, even internally. Regardless of whether these people have an interest in the role.

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BCAA Response
11y
Thank you for taking the time to share your experience at BCAA. We appreciate your honest candor and balanced approach. Your feedback is important and helpful to continue making BCAA a great place to work, and we will ensure it gets to the appropriate leaders. Thanks again for taking the time to post your comments.
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