Pros
1. No weekends 2. Free lunch every month. 3. Nice facilities
Cons
1. Incompetent management who flap around. 2. Paltry bonus less than £200pa. 3. Weekly meetings just a barrage of criticism. No positivity or thanks for your efforts. 4. No real progression. They will hand select who they want. In 14 months no one promoted from customer support. 5. Training is dreadful. People who've never done the job before trying to tell.you how to do the job (you've done for 10 years) 6. Systems are dreadful. Also unable to connect to client systems which meant people using others log ons. Tut tut. 7. Compliance is over the top and inconsistent. Most of the team are constantly criticised for calls. 8. The job itself I'd mentally draining for which you get no thanks and are constantly treading on eggshells from clients, customers and compliance. 9. High turnover of staff In my 18 years of employment this is one of the most arrogant, obnoxious places I've worked. It uses irwin mitchells reputation, fundamentally If it didn't it would be a small time firm. It was a RELIEF to hand my notice in.