Run. Long review with details posted below.
Pros
Working with a doctor and their team outside of Aquity is the only good thing about this job.
Cons
Where to start....... The "phone interview" They ask to set up an interview after you submit your resume online. The interview was not an interview at all rather a, "Hi, do you have any questions for me?" At the end of the conversation (P.S they asked nothing about your work experience) you're told you will be sent an offer of employment and to watch out for it in your inbox. Mandatory training in "Scribe Academy" You're told about mandatory training in the phone interview that is approximately 68 hours. Great! Seems short and sweet given that the average work week is 40 hours. Think again! This 68 hours take approximately one month to complete. If you're in Canada you are paid your normal hourly rate which is $16 per hour. If you're in the United States, the hourly rate for training is $10 per hour. After training it increases to $12. The training in the scribe academy is awful and does not prepare you for the actual job. You are set up with miserable Team Leads and Performance Coaches who have zero time to answer your emails. If you're Canadian, your also given a Canadian supervisor, she too is also essentially useless and has adopted the laziness which is rampant in the company. They have you do a series of online quizzes and then move you on to the end stage of training which is writing fake charts in a word document. These fakes charts are marked by their "global team" in India. This makes for highly inconsistent grading. If you're "lucky enough" to pass this last stage of training with zero support or access to information from your miserable team lead and PC, than you are placed with a provider at a healthcare center. If your in Canada, they don't mention the fact that shipping equipment to you is a crap shoot, meaning they don't send you anything until they remember to email someone. After completing the training in scribe academy it's an additional week or more until you have your equipment. "Placement" You are given a new set of people who rarely answer emails, these Team Leads and PC are supposed to be your only support for the remainder of you time at Aquity. Don't bother emailing your Canadian supervisor, she wont respond or offer any help. When you are sent a "contract of employment" after being hired, they clearly ask and you state if you are available part time or full time. This means absolutely nothing. Again it's a crap shoot on who your placed with. They don't take your availability into account at all. You do additional training with your doctor at your new site. This training takes approximately one week. Nothing you have learned in Scribe Academy prepares you for this job, other than the acronym for what a SOAP note actually is! You have a couple shadow days to watch other scribes work. You have minimal access in the EMR that you now have to learn quickly. You have 2 days of "discovery" with your provider- one day is strictly watching them chart, the second is alternating charts and by the third day you are entirely on your own. If they don't have a provider for you after you have been placed at a site, you sit and "shadow" other scribes until they can find a provider for you. I've heard of this process lasting weeks. Lastly, I asked around to seasoned scribes as well as new scribes, don't ever count on a raise!! It will not happen and they will only ignore you if you try. No growth or incentives to stay. Hard to get time off. You only get a break IF your doctor takes a break. RUN RUN RUN RUN RUN. You are better than Aquity! Fun fact, Physician's Angels (another virtual scribe company) states on their website that they hire scribes based out of India because it costs less at $15 per hour vs what it would pay to hire a scribe in the U.S at $28 per hour .......
