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      AnswerFirst

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      AnswerFirst Customer Service Representative CSR reviews

      4.8

      100% would recommend to a friend

      (5 total reviews)

      Matt Herron

      100% approve of CEO

      100% positive business outlook

      Ratings by category

      5.0

      Career opportunities

      4.8

      Work/Life balance

      4.6

      Compensation and benefits

      4.5

      Culture and values

      4.5

      Senior management

      4.1

      Diversity and inclusion

      Reviews by job title

      5 reviews
      5.0
      10 Sept 2024

      Great place

      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      This is a Great place to work. They work with you and Hours. It’s like a Big Family

      Cons

      The Medical Benefits could be better but otherwise a Great place to work

      avatar
      AnswerFirst Response
      1y
      Thank you so much for your positive review and for being a valued member of our team for several years now! We're thrilled to hear that you feel like you are a part of a our big family here and appreciate the flexibility we offer with the hours. We also acknowledge your feedback regarding our medical benefits. We're continuously working on ways to enhance our benefits package and will certainly take your comments into consideration as we evaluate future improvements. We would love to know more on what you feel is lacking in the current plans so we know where the improvement is needed. Thanks again for your dedication and for sharing your experience. If you ever have more suggestions or need anything, please don’t hesitate to reach out to HR!
      5.0
      22 Aug 2023

      Great Company

      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great leadership Self-promoting and accountability Promotion to higher levels with higher pay is easily done with the right motivation

      Cons

      Working one day on the weekends Working 3 Holidays, however, you know a year in advance which 3 you will be working so you have time to arrange a trade with someone.

      avatar
      AnswerFirst Response
      2y
      Thank you for your detailed feedback! Your honest opinion of what it's like working for us is invaluable and greatly appreciated. We've shared your suggestions with management regarding the badges and EOM numbers. We thank you for your commitment to AnswerFirst and we hope to continue to serve you well for many years to come.
      4.0
      13 Jul 2023

      perfect job

      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      * overtime * hours around your schedule * goggle chat for assistance while on call * easy to advance * great support * benefits, pto, and bonus * alternating holidays

      Cons

      * 24/7 but can only work until midnight est until you advance higher up * busy call center but can step away when needed * some clients do not seem to be screened well though it is claimed so, a few seem like scammers *calls are auto answer without prior warning * no equipment provided

      avatar
      AnswerFirst Response
      2y
      Thank you for sharing your detailed feedback! AnswerFirst has always vetted clients to ensure they are a good fit for our service. At times, issues do not surface until the partnership begins. When call flow concerns are identified we work with the client to make a change that would permit a better outcome with their calls or decide if the partnership still makes sense. We have implemented a new policy on our terms of service for clients that we hope will mitigate these issues going forward. Thank you, again, for the valuable feedback.
      Viewing 1 - 3 of 5 Reviews
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