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American Arbitration Association

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American Arbitration Association Reviews

4.1

88% would recommend to a friend

(131 total reviews)

India Johnson

80% approve of CEO

85% positive business outlook

American Arbitration Association has an employee rating of 4.1 out of 5 stars, based on 131 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Arbitration Association employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

131 reviews
1.0
10 May 2021

Worst employer I’ve ever experienced. Run. RUN!!!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Going remote during covid i guess. I cannot think of a single pro.

Cons

-Highly toxic work environment -Manager skill and training is all over the board. No two are alike in any way and most are decent at the work, but awful at team management. -Training was useless. No one can stay focused for 3-4 hours straight with no breaks, much less in an online learning environment. -Time policing is rampant. It doesn’t matter if your work is good or on time. According to trainings, talking to a coworker for 10 minutes a day while off-break is time theft. -little to no cross-team functionality. You can work there for a year and will need to get completely retrained to work under a different manager, because each team handles tasks COMPLETELY differently, and there is zero consideration for learning styles in any training -nearly impossible to get the equipment necessary to perform job remotely during pandemic, and if your computer is old and malfunctioning, you get in trouble (but it takes months of asking to get a new machine. Tell me how it works.) -I was advised against taking any leave because a coworker got furloughed for using bereavement time when his mother died of COVID. To a similar point, I was let go shortly after I returned to work from medical leave. -Criminally low pay when the company has openly boasted a “surplus” over the last 3 years -by the way, you know they’re a non-profit? Yeah. They got grandfathered in because they started off as an educational service. They are no longer an educational service, they’re essentially a legal service provider. I do not know how they continue to get away with calling themselves a “non-profit,” but it lets them get away with paying you nothing. Managers and directors get slapped with a LOT more responsibility, with very little stipend to make up for it (at least according to the female managers and directors with whom I’ve spoken). -No HR support for non-managers. In fact, I was advised to not try to utilize HR at all, because “they cannot be trusted.” This was proven 100% correct in my experience. -tone-deaf, embarrassing and disheartening weekly emails from the CEO were especially bad during the pandemic.

3.0
12 Jan 2023

Corporate Hell

Recommend
CEO approval
Business outlook

Pros

Aetna health insurance, pay is good, multiple locations nationwide

Cons

Where do I begin! This place has a real lack of diversity or fresh ideas. The supervisors and vice presidents are all out of their minds and obsessed with making quotas, they do not care about the quality of life of their employees. The SVP's are pretty much all white, tone deaf and treat you like you are disposable. They do not really promote people of color and throw bonuses at you and stupid incentives to make up for the lack of respect. I complained to HR that a co worker verbally accosted me and instead I got in trouble and they made disparaging remarks about my family during the HR meeting..so yea..work here at your own risk.

1.0
19 Dec 2017
Recommend
CEO approval
Business outlook

Pros

The AAA is well-known. My office was well stocked with goodies and in a nice secured building.

Cons

The pay is terrible, as is the turn over. It's a top heavy organization where the CEO and VPs are VERY well paid. Meanwhile the nerve center of the organization- places like Fresno, Houston get paid very little. It's very sad that it's a non-profit but the higher ups profit while the lower level workers are barely getting by. Also, no health care for new employees for 3 months. Their rules change for the litigants too frequently and aren't the same across the board.

Viewing 1 - 3 of 131 Reviews

Glassdoor has 137 American Arbitration Association reviews submitted anonymously by American Arbitration Association employees. Read employee reviews and ratings on Glassdoor to decide if American Arbitration Association is right for you.