25 Oct 2022
Alleviate Response
3yThank you for expressing your concerns. As a growing company, we have faced CRM and development challenges in this area. Fortunately, our IT Department is dedicated to ensuring that we have the most robust software possible to enhance the both the client and employee experience. We have been, and always will be, continuing our efforts in utilizing new technology developments to improve and
ultimately support our growth. We are currently in the process of upgrading such software
programs and are excited to see how these changes impact us.
In response to your concerns about employees providing feedback, the Company never intends
for an employee to feel as though their feedback or suggestions are ignored or discouraged. We
have a written and practiced Open-Door Policy, in which we allow and encourage all employees
to bring their concerns to us. We take violations of Company policy and industry regulations
seriously, and we thoroughly investigate all complaints and concerns which are brought to us.
We also want our employees to genuinely enjoy working for Alleviate. Aside from having one of
the most competitive Compensation Plans within the industry, we focus a great deal of
attention on our employees' overall satisfaction. The initiatives we have carried out over the
past year, including employee surveys, engagement activities, updates from Leadership, and
employee recognition have greatly impacted our employee morale. We are proud to say that
our most recent Employee Survey found that 86% of Alleviate employees felt valued by the
Company.
We are sorry to hear that this was your impression, and we want to express that we are
continuously investing in the employee experience to make it the very best possible.