Alarm.com Reviews

3.7

61% would recommend to a friend

(471 total reviews)

Steve Trundle

71% approve of CEO

46% positive business outlook

Alarm.com has an employee rating of 3.7 out of 5 stars, based on 471 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Alarm.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

471 reviews
3.0
15 Feb 2017
Recommend
CEO approval
Business outlook

Pros

First let me say that working at Alarm.com (ADC) was an amazing experience for me. But I joined at a time where a lot of my positive moments were with the ADC of old. This is no longer a mid-growth stage startup, and the company that this is today is a far cry from the one I joined. So it's hard for me to objectively give both these pros and cons. But I will try my best to note a few pros that were still relevant by the time of my departure. The people and culture are awesome- If you enjoy a place where you could and would actually want to hang out with coworkers outside of work, this is that place. Culture- pay is not everything. ADC puts in a lot of work in creating a great working atmosphere and planning many fun and enjoyable events. Very trendy tech- Just look at all of the buzz around IoT and smart homes in the press. This is a great launch pad for roles in the future and amazing to put on your CV. Autonomy- I found that a lot of my work had a lot of autonomy which was very nice (however, that trend was diminishing over time) Non-government tech in DC- So you want to work for a true tech company in the DC area, and not work in the government sector... Well of course you're reading this, ADC is on a short list ; )

Cons

Okay, again, this comes from the view of my last few months at the firm: Advancement- If you want to advance beyond your current role (or beyond that), you should have joined 3+ years ago. They are going to hire middle and top management from outside the company (probably old friends of the executives) and that's just how things are going to be. Period. It's not that those outside hires are going to necessarily be bad, some are, some aren't, but those roles are not going to you. You will work until you realize the gig they are playing, then you will leave, write a Glassdoor review, and then get replaced by the next guy/gal and the cycle will continue. Compensation- I left for a job with fewer hours and more than twice the pay. This is in no way an exaggeration. Now, to be fair, my experience with those stats is not at all the norm. But given my time and impact to the firm, it highlights just how intense of an effect year after year of small incremental raises can have on your salary. I was working so hard and for so long, I simply didn't realize how much the skills I built would go for in the market until I searched. Pease don't be the next person here or anywhere else to stay too long. Sentiment- the two above things create one big issue, discontent. As a poorly formed analogy, working for ADC is like Dorthy going into Oz: First you just get your bearings figuring out where you are (like any company), then you meet some great people who all want to work together and reach a common goal, but then you realize this place is not what you thought it was and you want to get out. This manifests itself in lots of young employees who are hard working and supper happy with the culture and lots of older employees (2+ years, so not actually old) disgruntled but holding on hope that "soon things will be better here."

1.0
13 Feb 2018

Career Mistake - Alarm.com.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

* Nice looking office, and amenities within the office * Social events in the office/happy hours

Cons

* Not much flexibility as far as work hours go (felt looked down on for leaving work early due to childcare responsibilities) * Didn't feel a sense of work life balance - emails/chats at all hours of the night, even on things that were not urgent and could have waited till the next day. * No team collaboration - everything was all driven from the top down, and there was no room for improvement from other people on the team. * Poor communication from management * Lack of confidentiality on teams * Not allowed to work from home pretty much ever, and if you had to, you would feel guilty. * Pay was not at all competitive compared to the market (one of the reasons I left) * All decisions that were made were based on favoritism, not based on the work others were doing. * Old school processes in place that needed updated, but no one wanted to do anything different because "that was the way it was always done."

2.0
27 Jan 2018
Recommend
CEO approval
Business outlook

Pros

For the most part, great folks to work with. Just about everyone in support is easy to get along with. Office is nice, well decorated and has some great amenities. Company values are great, when they are adhered to.

Cons

While this used to be a fantastic place to work (my previous rating was 5 stars) it is going downhill quickly. What used to be an exciting and innovative work environment has become more and more like the cog-in-the-machine call centers that we came here to get away from. Ever since the company went public, the conditions have deteriorated. There is no longer concern for employees or customers - only the bottom line. We are understaffed but continue to layoff/fire people without replacing them. Part of the operations have also been sent overseas, an easy way to cut costs and probably why they're not hiring much in Minnesota anymore. Pay has stagnated, a big part of why I left. Pay was always a little below market average, but made up for by benefits and work conditions. Pay has continued to drop, and conditions deteriorated, which prompted me to move on. Little to no growth available to those who remain.

Viewing 1 - 3 of 471 Reviews

Glassdoor has 531 Alarm.com reviews submitted anonymously by Alarm.com employees. Read employee reviews and ratings on Glassdoor to decide if Alarm.com is right for you.