Is Account Control Technology a good company to work for as a Customer Support/Collections Representative?

Customer Support/Collections Representative professionals working at Account Control Technology have rated their employer with 2.9 out of 5 stars in 47 Glassdoor reviews. This is a lower than average score with the overall rating of Account Control Technology employees being 3.4 out of 5 stars. Search open Customer Support/Collections Representative jobs at Account Control Technology now and start preparing for your job interview by browsing frequently asked Customer Support/Collections Representative interview questions at Account Control Technology .

Does Account Control Technology pay Customer Support/Collections Representative employees well?

Customer Support/Collections Representative professionals rate their compensation and benefits at Account Control Technology with 3.7 out of 5 stars based on 47 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Customer Support/Collections Representative salaries at Account Control Technology.

What are the top reviewed jobs at Account Control Technology?

Collections Specialist (35) , Collection Specialist (7) , Portfolio Representative (7) , Accountant (4) , Call Center Representative (2) , Collections Agent (2) , Collections Manager (2) , Collector (2) , Customer Service Representative (2) , Division Manager (2)

What are the pros of working at Account Control Technology according to real employee reviews?

"Good bonuses added once a month" ((in 14 reviews)); "Money but only if you are good at doing the job" ((in 10 reviews)); "Always changing, lots of variety, fast paced and great benefits" ((in 8 reviews)); "I met a few nice people whilst employed there." ((in 3 reviews))

What are the cons of working at Account Control Technology according to real employee reviews?

"Management constantly reorganizes everything from bonus guidelines, desk locations, the amount and type of workload." ((in 11 reviews)); "It seems that managers don't have to follow rules, but we do and they're not setting a good example." ((in 6 reviews)); "Backstabbing managers no consistent training" ((in 3 reviews)); "Management basically chooses favorites" ((in 3 reviews)); "Relationship building is critical because favoritism is the rule of the land here." ((in 3 reviews))

Account Control Technology Customer Support/Collections Representative reviews

2.9

44% would recommend to a friend

(47 total reviews)

Mike Meyer

81% approve of CEO

41% positive business outlook

Customer Support/Collections Representative employees have rated Account Control Technology with 2.9 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Customer Support/Collections Representative professionals have an average working experience there. Account Control Technology is rated 22% below average by Customer Support/Collections Representative professionals compared to other employers within the Management and consulting industry (3.7 stars).

Reviews by job title

47 reviews

3.0

11 Sept 2025

Hard Work, Good Money

Collection specialist

Recommend

CEO approval

Business outlook

Pros

8-5 schedule with limited weekend work

Cons

Tough metrics, but monthly bonus was good.

4.0

18 Dec 2022

Wasn't for Me, but a Good Company

Collections specialist

Recommend

CEO approval

Business outlook

Pros

I worked there about six years ago. If you enjoy collections, this is a good place to work. The environment is fun, the people are fun, and there's the opportunity to earn big bonuses if you do well. If you look in the parking lot, you'll see some really nice cars, and they don't just belong to management, but from collectors who constantly get big bonuses. The company seems to be doing really well, as when I worked there, their rather large call center was nearly completely full. A lot of successful collectors from other companies have gone to ACT and most of them really enjoy it. The companies has recognitions and raffles for top performers and an annual Christmas party. There are opportunities for promotion if you do well. Paid training and good mentorship from your supervisor and team leader.

Cons

I had worked at another collections company for about two years, and I left when things there started to go downhill. I didn't know if I still wanted to do collections or if I wanted to do something else, so I decided to go to ACT and see how I felt. Soon after starting there, I realized that I was just tired of collections, so I don't have much negative to say about ACT, as the reason I quit soon after starting had to do with me, not with them. However, I will say that some of the managers and administration were a lot less friendly than at my old place. My first collections job had a serious, yet playful environment, whereas some of the people here were so focused on their job that they were unfriendly.

5.0

13 Oct 2021

Best job i ever had

Collections specialist

Recommend

CEO approval

Business outlook

Pros

bonuses, ability to make your own schedule, fun work environment

Cons

there were really no cons for me

Viewing 1 - 3 of 47 Reviews

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