Pros
It's interesting to see the development of and growth of the telematics business over the years. Some employees still place value in delivering exceptional service.
Cons
We keep hearing that it is a new day at ATX and that we're embarking on a "new frontier". So far this frontier promotes a "hard sale by any means necessary" and "fill butts in seats regardless of qualifying to perform the tasks" mentality. We're under-training and putting unreasonable expectations on our employees in order push our better, tenured, higher-paid employees out of the door in the name of "natural attrition". The company would rather promote from the outside than within. We're taking ridiculous short-cuts and encouraging our agents to lie to our customers and provide a service that is still being developed. I'm embarrassed to work here and look forward to the day and I join an organization that respects and exemplifies legendary customer service. The new response director is clearly uninformed and just taking orders from the MA big-wigs. She has no direct answers about the decisions "she" makes because "she" does not make any of her own.
