Consistently overworked, '38 hour weeks' do not exist in ALH, try a minimum of 45+ every week. Nor does remuneration nor gratitude for exceeding those hours. Zero support, operations continually take the 'good till its not' mentality. If you are not one of the 'premier' venues. You will recieve zero support from operations until something goes wrong at which point they are the first to show up and point fingers. Ridiculous short term "stuff their pockets with cash" mentality. Labour targets are unreasonable, causing a huge sacrifice in quality of service. Implemented a state wide, standard wine list of their own wines with a ridiculous mark up alienating clients, force venues to utilise things such as 'the big bottle' wine dispenser which they have a vested financial interest in. Expected a ridiculously unattainable target of food sales through their table ordering platform. Refusing venues the opportunity to sell specials if they did not use this platform. The list goes on. Absolutely no regard for mental health or wellbeing of employees. Consistently throw work onto you till you break. Promise to improve it, does not improve. Indirectly promoted a culture of venue managers altering employees timesheets (provably) by setting unrealistic or unreasonable labour targets and humiliating them when they did not achieve this. While the venue managers do have some accountability in this. The environment and culture operations have bred to make this the case, and their nonchalance in sweeping it under the rug when it comes up, is disturbing.
