1. The company provides minimal training for the OSC role, especially for lab, and there is not enough support or product training.
2. The company expects the OSC to manage and grow the soft contact lens distribution, lab, business solutions, and specialty portfolio in an entire state consisting of over 400 accounts by yourself. You are completely spread thin and unable to support and help all customers.
3. The interviewers did not communicate that the status of the territory was in very poor state prior to my employment. I might not have accepted the job if I had known the true state of the territory. In my first month in the field following training, the largest lab customer in the territory decided to leave for another company due to the poor performance of ABB's lab. That ended up dropping my percentage to plan almost in half. The company decided not to support me despite the fact that I had just onboarded.
4. Current accounts and accounts that had left absolutely hated ABB, and I spent most of my experience running damage control. The role was far more about attempting to save business than being able to sell and gain new business. And credit is not given for the amount of business that I did save.
5. ABB's labs are not as high performing and great as leadership leads people to believe. The Kentucky lab in particular caused the loss of business of several high volume customers in the state due to losing frames, damaged product being delivered, long turn times, poor service, and a general lack of urgency by the company to resolve their issues. I was completely embarrassed in front of customers in hearing of their experiences. It is very difficult to sell a product that you do not believe in.
6. If your territory is under 90% for contact lens, you do not make commission. If your territory is under 85% for lab, you do not make commission. This was also never communicated during the interview process.
