Working at Shell Energy Retail | Glassdoor.co.nz

Shell Energy Retail Overview

Coventry, England (UK)
1001 to 5000 employees
2004
Subsidiary or Business Segment
Energy
$1 to $2 billion (NZD) per year
Competitors

Unknown

We launched First Utility in 2008 because the energy market wasn’t working for consumers; it was only working for the energy companies.

Since then we’ve developed First Utility to be a better kind of energy company. We are changing the ... Read more

Shell Energy Retail Reviews

  • "Not a bad place to work but not as good as it used to be..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Coventry, England (UK)
    Current Employee - Customer Service in Coventry, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Shell Energy Retail full-time (More than 3 years)

    Pros

    *Have supported staff through COVID-19
    *Secure job
    *Fair wages
    *Free fruit

    Cons

    *Progression seems to be its not what you know it’s who you know, despite working very hard to progress

See All 249 Reviews

Shell Energy Retail Photos

Shell Energy Retail photo of: Graduation day
Shell Energy Retail photo of: Colleagues volunteering at Saltram Crescent a charitable housing association
Shell Energy Retail photo of: Colleagues volunteering at Emmaus - a local charity working with the homeless
Shell Energy Retail photo of: New office floor plan
Shell Energy Retail photo of: Our latest meeting room
Shell Energy Retail photo of: Team Connections
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Shell Energy Retail Interviews

Experience

Experience
69%
5%
26%

Getting an Interview

Getting an Interview
72%
15%
10%
3

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Experience Agent Interview

    Anonymous Employee in Cove, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Shell Energy Retail (Cove, England (UK)) in March 2020.

    Interview

    There was a group session explaining the interview process. I would describe the Interview process as a journey by you demonstrating your skill set in a given scenario.. Finally a 1-2-1 interview with a Manager asking supplementary questions.

    Interview Questions

    • How would improve customer journey within prepayment metering?   1 Answer
See All 39 Interviews

Shell Energy Retail Awards & Accolades

  • Good Housekeeping Reader Recommended, Good Housekeeping, 2016
  • A Spokesman Said Winner; Best Customer Service, A Spokesman Said, 2016
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