EC Credit Control has been supporting New Zealand businesses with credit management solutions since 1989, helping improve cashflow through smart, effective processes.

If you enjoy solving problems, have a sharp eye for detail, and take pride in getting things right, this could be the role for you. We’re looking for an organised and proactive Investigations Officer to join our Investigations/Data Entry team based in our Napier head office. This is an entry level role with training provided.

Your time will largely be spent working on new debt files, verifying information, and ensuring we have the correct details to move forward confidently with collections activity.

What does this role entail?

• Support the Investigations team with pre-collection investigation work on new files
• Verify debtor information and confirm correct parties with contractual obligations
• Use available tools and resources to locate and confirm contact details
• Perform tracing activities to determine next steps in the collections process
• Assist with accurate loading of debts and general administrative duties
• Communicate with clients where required, including advising if recovery is not possible within expected timeframes
• Support the wider team with overflow calls and special projects when needed

What do we need from you?

• Strong attention to detail and a commitment to accuracy
• Confidence working with data and maintaining high-quality records
• Effective written and verbal communication skills
• Ability to gather information, ask the right questions, and solve problems
• Strong organisational skills and ability to meet deadlines
• Computer literacy, including Microsoft Office proficiency
• A positive attitude and willingness to learn and contribute to a high-performing team
• Legal eligibility to work in NZ as per Immigration requirements

Our benefits

• Competitive base salary (incl. annual reviews) + commission on all sales (uncapped)
• Life Insurance & Free Will
• Fantastic training & development opportunities
• Company bonus program
• Free flu vaccinations
• Central city location, Monday to Friday 8.30am – 5pm.

If you are looking for change and a new challenge, with the chance to work with some great people, we would love to hear from you. If you don’t take the first step, you’ll never take the second!

EC Credit Control is an equal opportunities employer who embraces diversity in the workplace.