About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Team Summary
Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZPI) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, operational optimisation, customer engagement and overall business profitability.
VCA is made up of three services lines - Advisory, Data Science and Implementation Services, the latter being the execution arm of VCA. Our Implementation Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services. We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.
We are looking for a Product Analyst to embed with one of our clients based in Auckland. This role is offered as a fixed-term contract for up to 24 months.
Role Summary
As a Product Analyst, you will support the effective day-to-day management of the program through performance reporting, insight generation and operational support. Embedded within the team, the role focuses on program analysis, performance insights and continuous improvement, helping to ensure strong customer and commercial outcomes. You will play a key role in enabling informed decision-making, supporting a test-and-learn approach, and improving customer experience, merchant value, and program effectiveness.
Key Responsibilities:
In this role, you will:
Provide data and insights to support merchant prospecting, offer design and program optimisation.
Ensure operational effectiveness and efficiency through regular reporting, insight generation and analysis.
Support day-to-day programme coordination, including adhoc analysis, reporting requests and delivery support
Manage complaints resolution and identifies and initiates frontline process improvements.
Understand and track core metrics like: offer activation, incremental spend and frequency, and retention.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Key Requirements
The ideal candidate will possess the following:
Experience in a programme, product, analytics, or operations support role, preferably within banking, financial services, or a regulated environment.
Strong analytical capability, with experience working with data, reporting, and performance metrics to inform decisions. Ability to translate this into understandable and actionable insight.
Confidence using Excel (including pivots) and PowerPoint to analyse data and communicate clear, structured insights.
Ability to work across multiple stakeholders, balancing delivery support with analytical problem‑solving.
Strong attention to detail, paired with the ability to step back and see broader programme outcomes and patterns.
An understanding of (or ability to quickly learn) customer engagement, loyalty, or rewards‑based programmes.
Well‑developed organisational skills, with the ability to manage multiple priorities in a fast‑paced environment.
A growth mindset, curiosity, and genuine interest in improving customer and commercial outcomes through data and insight.
The role will ideally be based in Auckland CBD in a hybrid work environment (minimum 3 days in office per week).
Why this is important to Visa
This role supports a strategic and multi-dimensional client in New Zealand as a key member of Visa’s growing team. By being part of the squad delivering customer card communications, you will help strengthen Visa’s client partnerships, drive innovation in customer engagement, and contribute to the ongoing success of Visa’s advisory and implementation services in New Zealand.
Life at Visa:
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable, and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analogue to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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