ELITE AUTO CENTER LIMITED is a customer-focused auto repair shop known for providing high-quality service and building lasting relationships with our clients. We’re committed to keeping vehicles on the road and ensuring our customers have a seamless experience from start to finish. As we continue to grow, we’re looking to add an experienced and dynamic Customer Service Manager to our team.

Job Type - Full Time (Minimum 30 hours/week)

Pay : $ 30 - $33

Position Overview:
The Customer Service Manager will be responsible for overseeing all aspects of customer interaction, ensuring exceptional service, resolving any concerns, and maintaining the smooth operation of our front-end processes. This role requires someone who is passionate about customer satisfaction, has a strong understanding of the auto repair industry, and is able to lead a team to provide top-notch service.

Key Responsibilities:

• Manage and supervise customer service representatives to ensure effective communication with customers.
• Greet customers, answer inquiries, and ensure all customer concerns are addressed in a timely and professional manner.
• Schedule and coordinate vehicle repair appointments, providing accurate estimates and timelines.
• Oversee billing and payment processes, ensuring customers understand their invoices and any charges.
• Handle customer complaints and issues, providing solutions and ensuring customer satisfaction.
• Maintain customer records, including service history, in the company’s system.
• Collaborate with mechanics and technicians to ensure proper scheduling and completion of repairs.
• Monitor and improve customer service metrics, providing regular reports to management.
• Train and mentor new customer service staff to ensure consistent quality of service.
• Ensure a clean, organized, and welcoming reception area for customers.

Requirements for the role:

• 3 year experience in a customer centric role or a managerial position is required.
• A diploma at level 5 or above in Business/management or a Bachelors in Business or Management may subsitute the work experience required.
• Holding a Bachelors is advantageous but strictly not a mandatory requirement.
• Strong problem-solving abilities and a customer-first mentality.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of automotive terminology and repair processes is highly preferred.
• Ability to lead, motivate, and manage a team effectively.