Chorus SOC Intern

Call Centre Operator – Hamilton

Kia haumaru ai tātou katoa — keeping everyone safe. At FIRST Security, we’re one of New Zealand’s market leaders in security, supporting critical operations nationwide through skilled people, systems, and communication.

About the Role
We’re looking for a Call Centre Operator to join our team in Hamilton. You will be working for an important client, in a fast-paced communications and support environment. This is very much a call centre and operations support role, where you’ll be handling incoming calls, monitoring systems, and coordinating responses across multiple platforms.

Every day is different, and success comes down to strong communication, attention to detail, and the ability to stay organised while multitasking across systems.

Duties:

• Handling inbound and outbound calls in a professional contact centre environment
• Monitoring CCTV and critical alarm systems
• Supporting access and compliance processes within a telecommunications environment
• Logging, updating, and managing incident reports
• Raising, tracking, and following up fault tickets
• Working across multiple systems and applications, including Outlook, Microsoft Teams, SharePoint, PureCloud, Excel, and Gallagher Command Centre
• Coordinating information between teams and ensuring accurate documentation
• Providing clear, calm communication during incidents and escalations

Why work with FIRST Security:

• Starting rate of $24.00 per hour
• Paid training with progression into a permanent role at $24.85 per hour
• Stable rotating roster (8-hour shifts)
• Shift times: 0600, 0700, 1200, and 2000 starts
• Weekly pay cycle
• Strong focus on training and career development
• Supportive, team-based call centre environment
• Opportunity to grow into specialist operations roles
• Access to the ‘Perks’ program with discounts on retail, fuel, and groceries
• Ongoing welfare checks and strong health & safety culture
• Access to EAP services, including counselling and financial support for you and your family

What you’ll need:

• Strong communication skills (written and verbal)
• Confident phone manner and customer service approach
• High attention to detail
• Strong computer literacy and ability to multitask across systems
• Ability to stay calm and organised under pressure
• A team-focused, reliable attitude
• Previous call centre or customer service experience (desirable)
• Ability to obtain a COA (we can assist you with this)
• NZ residency or a valid NZ work visa

Ready to build a career in a specialist operations and call centre environment?
If you’re reliable, detail-focused, and enjoy working in a fast-paced support role where communication matters, apply now and join FIRST Security!

First Security is part of the Wilson Group. If you experience any issues with your application, please get in touch via phone or email.