Customer Support Specialist | Centrix

Help deliver exceptional customer experiences with New Zealand's leading credit and risk solutions.

Centrix is looking for a customer-focused Customer Support Specialist to provide outstanding support to business clients and consumers using our credit reporting, identity verification, and risk management solutions. You'll play a key role in resolving enquiries, supporting customers, and delivering an exceptional service experience.

Key Responsibilities:

• Respond to customer enquiries via phone, email, and online support channels
• Assist customers with account access, credit reporting, and identity verification services
• Troubleshoot product and system issues and escalate complex cases when required
• Guide customers in using Centrix products and online platforms
• Maintain accurate customer records and support tickets using CRM systems
• Ensure enquiries are resolved within service level agreements (SLAs)
• Handle confidential information in line with privacy and security requirements
• Collaborate with Customer Success, Sales, Product, and Technology teams to improve customer outcomes

Skills & Experience

• Previous experience in customer service, contact centre, or technical support
• Excellent communication and interpersonal skills
• Strong problem-solving and organisational abilities
• Ability to manage multiple enquiries in a fast-paced environment
• Good computer skills, including Microsoft Office and CRM systems
• High attention to detail and commitment to delivering exceptional customer service

Preferred Qualifications

• Experience in financial services, banking, fintech, or credit reporting
• Familiarity with Salesforce, Zendesk, or similar CRM and helpdesk platforms
• Knowledge of credit reporting or identity verification processes
• Understanding of New Zealand privacy and consumer protection legislation

Why Join Centrix?

Be part of a trusted leader in credit reporting and risk management

Work in a collaborative and customer-focused environment

Enjoy ongoing learning, career development, and growth opportunities

Help businesses and consumers make informed financial decisions

Apply now and build a rewarding career delivering exceptional customer support with Centrix.

Pay: From $6,800.00 per month

Benefits:

• Employee mentoring program
• Extended annual leave
• Health insurance
• Life insurance
• Professional development assistance
• Referral program
• Visa sponsorship
• Vision insurance

Work Location: In person