Customer Success & Operations Associate
Partly | Global (Remote / NZ-based teams)
Join a fast-growing tech company helping global automotive businesses improve how parts data is managed, connected, and used across digital platforms.
About the Role
In this role, you will support customers in using the Partly platform effectively while also helping improve internal systems, data quality, and operational workflows. You’ll act as a bridge between customers, product, engineering, and operations teams.
Key Responsibilities
Customer Success & Support
Work directly with global automotive customers
Support onboarding and ensure successful platform adoption
Respond to customer support requests and troubleshoot issues
Help customers become active and successful platform users
Operations & Process Management
Improve internal workflows and operational processes
Manage onboarding systems and operational tools
Track and resolve issues impacting platform performance
Coordinate between customer, product, and engineering teams
Data & Platform Support
Maintain accurate customer and product data
Support cleaning and structuring of automotive parts data
Assist with system integrations between customers and platform
Identify data or system issues and escalate to engineering teams
Cross-Team Coordination
Work closely with engineers, product managers, and sales teams
Translate customer issues into technical requirements
Support rollout of new features and product updates
Help scale operational processes as the company grows
What We’re Looking For?
0–2+ years experience in customer support, operations, or tech roles
Strong communication and problem-solving skills
Ability to work in a fast-paced startup environment
Comfortable using spreadsheets, CRMs, or support tools
Interest in technology, data, or automotive industry is an advantage
Strong attention to detail
Fast learner with a proactive mindset
Pay: From $6,500.00 per month
Benefits:
- Child care assistance
- Employee mentoring program
- Free food
- Health insurance
- Life insurance
- Professional development assistance
- Relocation assistance
- Visa sponsorship
- Vision insurance
Work Location: In person
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