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      Customer Service Manager (CSM) Interview

      9 Feb 2023
      Anonymous employee
      Denver, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at talentReef (Denver, CO) in Oct 2022

      Interview

      The process was pretty straightforward. Started with recruiter outreach. After that there were 3 steps. Initial with recruiter. Follow up with recruiter. Interview with VP. Recruiter then followed up later.

      Interview questions [1]

      Question 1

      Typical interview questions but mainly about CSM role: How many clients have you managed? ARR? How have you dealt with problem clients? Describe how you have sold addl features.
      Answer question

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