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      musicMagpie

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      Contact Center Agent Interview

      28 Jan 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at musicMagpie in Jan 2021

      Interview

      I applied online and was invited to a screening interview which felt rushed and unprofessional. Prior to the interview they emailed me asking for my mobile number even though it was on the CV I had already sent to them. It felt like no preparation or research had been done prior to the interview as the lady that called veered from making small talk to asking very basic job related questions and back again seemingly at random, at times I could not understand her clearly as she seemed to be mumbling to herself rather than addressing me directly. I was asked why I had applied for two positions at once when I had actually applied for a different position several months prior to this interview. When describing why I had an interest in working for the company I was patronisingly asked if I knew I had applied for a customer services position. I later received a very generic email stating that I had been unsuccessful and my request for additional feedback was ignored.

      Interview questions [2]

      Question 1

      Do you know you have applied for a customer service position?
      Answer question

      Question 2

      Where are you based and can you travel to our office?
      Answer question
      1

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