I applied through other source. The process took 1 week. I interviewed at eBay in Jan 2018
Interview
I went to the hiring fair at the Texas Jobs Commission and completed a skills assessment that included math, spelling and grammar and customer service skills over a computer. I was told I passed the test and would receive an email for a video interview. After, I was rapidly (within a day) selected to come in for an in person interview. I got a tour, listened in on a recorded call and had a “behavioral style” interview which they prep you very well for over email, just make sure to read over the questions a bunch and brainstorm some situations for you to recall from your past work experiences ahead of time.
Interview questions [3]
Question 1
Something like “when was a time you could feel what a customer was feeling and it turns out they were unhappy about a situation and how did you handle it?
The process began with a brief initial phone screening to discuss my background and availability. This was followed by a more formal virtual interview with the hiring manager. We discussed specific customer service scenarios, conflict resolution strategies, and how to maintain high satisfaction ratings while working in a fast-paced environment. The conversation was professional and focused heavily on interpersonal skills and problem-solving abilities.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a particularly difficult or frustrated customer. What steps did you take to resolve their issue, and what was the final outcome of that interaction?
Talked to a recruiter, said great things and I fit the role perfectly, would follow up with hiring manager. Week later, then said, not a good fit. Was sad about the lack of transparency.
Very complex tests before the interview it was like they needed a rocket scientist vs a representative and it was very lengthy so it was redundant and unnecessary I believe
Interview questions [1]
Question 1
Questions that did not pertain to the job whatsoever