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      Client Success Manager Interview

      9 Oct 2023
      Anonymous interview candidate
      Singapore
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at accesso (Singapore) in Sept 2023

      Interview

      Two rounds of interview, first one video call for some brief introduction and a second more in-depth face-to-face interview. During this second interview, I found out a lot of issues with the company. Note that this interview is for VGS Singapore which was acquired by accesso, rebranded as accesso Horizon. Firstly, turnover rate seems pretty high. Some of the reasons given are high workload, stress, even internal conflicts / bullying. I was told of stories such as blocking colleagues on Teams. There seems to be minimal work-life balance, which seems to be against what I read on accesso's website which says they prioritize work-life balance. This is when I found out that accesso typically do not touch the companies they acquire much. Regardless, I was offered the role a few days later based on my expected salary, however, I told them if I can negotiate for a 9% increase (due to circumstances change with other interviews I was having), and also indicated that I am flexible and willing to find a solution that works for both of us (these were the exact words I used). Now, I am totally ready to accept a hard no as the answer in the end in regards to the increase in salary, but the reply I got afterwards was that the company can't meet my job expectations in terms of progression and remuneration (implying that there's hardly any progression or afraid that I will ask for more when its performance review time) and rescinded the offer entirely. When I emailed again to clarify, I received no response. Extremely unprofessional behavior, and you can judge for yourself what kind of company this is.

      Interview questions [1]

      Question 1

      How would you manage difficult customers?
      Answer question
      1
      avatar
      accesso response
      2y
      Firstly, I want to express our gratitude for sharing your insights on your recent interview experience for the Client Success Manager position at accesso. Your feedback is instrumental in helping us enhance our processes and create a positive work environment for all. We deeply regret any negative impression the interview process may have left you with and want to assure you that your concerns are being taken seriously within our organization. We acknowledge the importance of open dialogue and constructive feedback in the hiring process, and we will be reviewing our procedures to ensure a more positive experience for candidates moving forward. accesso is committed to providing a work environment where all can thrive, and as result we maintain a strict policy prohibiting any form of bullying or harassment in the workplace, and I assure you that your feedback will be shared with the relevant teams to investigate any potential issues. Thank you again for bringing this to our attention. We wish you the very best in your future endeavors.

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