Online application then a brief phone call followed by a group interview which mainly consisted for role playing. Then a one on one interview with head office rep and the store manager
Interview questions [1]
Question 1
Rapid fire questions concerning various retail scenarios. These were all very quick and you’re expected to think of a good answer ver quickly.
I applied online. The process took 1 week. I interviewed at Zara (Melbourne) in Aug 2019
Interview
Started with a phone interview reviewing my experiences, why Zara and what I hope to gain from it. Invited to a group Interview with 6 people including myself. Very interaction based and focused on how you work in a group. Group activates consisting of: talking to the person next to you and using information you've gathered about them to then use to sell them, scenarios given to act out in a group. Questions asked about experience in previous roles, mainly focusing on customer service and how you handle situations.
The main thing I figured you should do is to stand out and make sure you're not quiet. Make sure you add your inputs and be bright and friendly.
Interview questions [2]
Question 1
Describe a time where you had a difficult customer and how you handled them.
I applied online. The process took 1 week. I interviewed at Zara (London, England)
Interview
After filling in several pages of papers with personal information we were all taken into a room and we were asked to style a look working in smaller groups and trying to sell it to the rest of the crowd. We also had to answer individual questions about the company.
