The 19/4 solution is correct but it's written pretty poorly so I'll re-explain for reference:
The optimal drawing strategy is to draw a single sock from each drawer. After drawing from two drawers, if you get the same color from both (eg. Red, Red) you know the final drawer contains the other 2 colors (eg. blue and green). In this case, you just need to then draw from one of the original two drawers until you get a different color, which has an EV of 1/(1/2) = 2 draws, for a total of 4. Note that getting the same color twice has a probability of 1/4, since you have a 1/2 probability that the second drawer contains the color of the first draw, and a 1/2 probability that you draw the same color.
In the case where the first two draws are different (eg. Red, Green), we then draw from the third. If this draw is either Red or Green, then we are in the same situation as earlier, meaning that we need 2 more draws for a total of 5. If the third draw is unique from the first two (meaning that you've now drawn Red, Green, Blue in some order), we note that we simply must now identify the identity of ONE of the three drawers to solve (you can pretty easily work through this and find it out yourself). This, as we've used before, takes an EV of 2 draws, meaning that it will also take a total of 5 draws.
Now, we've found that there is a 1/4 chance that we have 2 same-color draws initially, which will take us expected 4 draws, and 3/4 chance of not having this, which gives us an expected 5 draws. So, our final answer is (1/4)*4 + (3/4)*5 = 19/4.